Lego wont issue me a refund for a return

[BankFodder]

Do you have details as to the weight of the parcel that you sent – and if the one they received was empty then they would be quite a discrepancy in the weight. Find out this information.

I see that I have just crossposted with another character who has suggested that you should complain and came from DPD.

I disagree.

You follow the instructions of the supplier. You used the supplier's return label and so it is their problem.

Find out the weight of the box that you sent. Complain to the supplier and ask them to tell you the weight of the box that they received.

If they give you the weight of an empty box or if they don't reply or if they say they are unable to tell you, then I think you will have to begin a process against them.

Don't forget that you will eventually have to satisfy a judge that what you are saying is more likely than not. However it seems here that the supplier is making a pretty serious allegation against you – that you are in effect attempting to defraud them by sending an empty box and then claiming for the price of a full one.

Of course it is probably somebody within DPD who has nicked the contents – but that is a problem for the Lego supplier not for you.

Start writing your letter of complaint. Post a draft here if you want and we can have a look. Keep us updated

[BankFodder]

Your friend is correct

[BankFodder]

When I said you should find out the weight I meant that you should find independent evidence of the weight and I had expected it to have been weighed in when you drop it off.
If you don't have that then of course it is a complicating factor.

It's going to be very much your word against theirs and I think more and more it is going to have to go to the County Court and then you are going to have to persuade a judge that it is unlikely that you would commit fraud and that in fact the item has been stolen on its way back to the seller.

Lesson for the future – and that is make sure that you take photographs and get proper weights which are verified by the collection point or the delivery point in future.