I bought an item from Lego back in November and after a bit of time decided I didnt want to keep it (due to price - £699.99) and initiated the 90 days return.
They sent me out a return label, asked me to box it up and drop it at my local DPD drop off.
I left it with my local DPD depot on 10/01 and heard nothing more, nor did it update online.
At the end of January I contacted Lego CS and they confirmed it had been shown as received and would be dealt with soon.
I contacted again today (23/02) as I still hadnt had my refund, to be told that when warehouse inspected the boxes (I sent 2 items back in seperate boxes), one (the freebie) was received but the other box containing the £700 item was empty, so they can't issue a refund.
I queried what to do and they have suggested I would need to contact DPD or my bank.
Im pretty sure this should be for them to deal with not me and that was seconded by DPD as Lego are the account holder, but they are refusing to do anything. I have no idea at this stage what to do? Thanks for any help.