I started on DMP with stepchange. Can i complain about drafty and 118118 loans for irresponsible lending

[Koyem]

Hello

 

Can i ask some advice

 

I started on DMP with stepchange for all my current loans and credit cards.

 

I was behind with my loans to Natwest who suggested that I can only offer repayment plan if I speak to stepchange or payplan and they will go with their assessment.

 

I was upto date with other loans and credit card except with my bamboo loan and 118118 loan and drafty.

 

Can i file a complain of irresponsible lending to drafty and 118118?

 

Also do I have to request for CCA and all this loans are current.

 

Thanks in advance

[dx100uk]

yes you can 

 

 

what are the dates of take out for all the other debt please?

and are all your debts still with the original creditors?

 

 

[Koyem]

Almost all of then were taken 2019 and yes they are still with the orignal creditors except bamboo and 118118. Thanks

[dx100uk]

if you had outstanding credit, lots of defaults , missed payments on other credit on your credit file, then you are almost guaranteed to succeed with most PDL companies on an IRL complaint, but only if they still exist...many have already have gone bust due to mass of complaints...

[Koyem]

Can I make a complaint now that I have still balance with them and it is part of my DMP? I just don't want them to cause more problem by taking me to court to pay my balance.

[dx100uk]

ofcourse.

original creditors dont do court anyway!

[Koyem]

I just noticed on my DMP that this is now sold to Moorgate

[dx100uk]

nope moorgate don't buy debts, who are their stated client?

 

 

[Koyem]

Sorry my mistake Moorcroft debt recovery

[dx100uk]

dont buy debts either.

 

dx

[Koyem]

Maybe still with the original Drafty and Moorcroft is just dealing with it.

[dx100uk]

Irl still goes to the oc regardless to sale or not.

 

Dx

[dx100uk]

open

[Koyem]

Just want to ask advise I made a complaint for an unaffordable loan with bamboo and they had their final response and offer a settlement. Should I accept the offer.

 

Their offer is the same amount as my remaining balance to be paid.

 

here are my loan details

Loan Reference: .............                                                                                                                  .......

Agreement Date: 14/05/2019                                                                                                          25/10/2019

Loan Advance: £2,000.00                                                                                                                 £629.09

Settlement Amount (to be used to clear any existing Bamboo loan): N/A                              £1,781.38

Interest Amount: £1,483.68                                                                                                             £1,305.60

Total Amount Payable: £3,483.68                                                                                                   £3,716.07

Repayment Term: 24 months                                                                                                          18 months

Monthly Repayment: £145.15                                                                                                          £206.45 

Total Repaid by Customer: £725.75                                                                                                 £2,529.76

Status of Loan: Closed                                                                                                                     Open with TBI

 

Summary from their final response

 

In summary, Bamboo believes it made a fair lending decision in approving your loans after carefully considering your circumstances and affordability and we are therefore unable to uphold your complaint.

 

At the time of your applications, we could only rely on the income, expense, and credit information available to us from third party resources such as TransUnion and the information provided by you. We believe that by providing you with a detailed response to the points you have raised in your complaint, we have demonstrated that each loan was sustainably affordable for you without placing you into financial hardship and that we undertook appropriate and proportionate checks before we agreed to lend to you.

 

We are however surprised and disappointed to hear that you are unhappy with Bamboo agreeing to lend to you and whilst we are happy that we acted appropriately, there is considerable cost to administering complaints such as this.

 

We are therefore prepared to make a goodwill offer with the intention of helping you repay the outstanding loan faster than scheduled.

 

The offer, which is made in in full and final settlement of this complaint in relation to Bamboo loans referenced .... and ...., is to reduce your balance by £1,305.60. This is equivalent to all of the interest on the (current) loan.

 

If you are happy to accept this offer then please confirm your acceptance by replying to this email, we will then ask TBI Financial Services Ltd to update your account accordingly.

 

If you do not currently have a payment plan in place with TBI Financial Services Ltd, then please can we ask that you contact them on 01189 313 800 to discuss.

 

However, if you would like to discuss anything further, please reply to this email at complaints@bambooloans.com or alternatively call us on 02382 140616. We hope that you fully understand the outcome achieved.

 

You have the right to refer your complaint to the Financial Ombudsman Service free of charge, but you must do so within six months of the date of this letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.

 

For further details about the Financial Ombudsman Service please visit their website at www.financialombudsman.org.uk/publications/consumer-leaflet.htm. Should you wish us to send you a leaflet with more detail about the service they offer, we would be happy to send you one in the post at your request. We also enclose a copy of our Complaints procedure.

 

Please note our offer will be withdrawn if not accepted within eight weeks, or earlier in the event of a referral to the Financial Ombudsman Service. If you require more time to consider this offer, then please contact us to request an extension.

 

Thanks in advance for any advise

[dx100uk]

go to the fos.

 

dx

 

[Koyem]

Thanks DX100Uk.

 

What are the chances that this might be reversed by FOS and say that Bamboo does not need to pay me back?

 

Just a query. Thanks

[dx100uk]

what do you mean by reversed?

 

have BB have not taken into account all the previous loans ?

 

17 hours ago, Koyem said:

Their offer is the same amount as my remaining balance to be paid.

 

so they've not helped any??

[Koyem]

What I mean is if I go to FOS and FOS will not uphold my complaint then I will loss my chance of clearing this loan but what are the chances that FOS will not uphold my complaint? 

[dx100uk]

It cant hurt you.

 

They cant 'reverse anything '

 

Dx

[Koyem]

Thanks DX I will send it to FOS.  BB keeps emailing and texting me about the offer 

[dx100uk]

Which ofcourse they have no way of knowing your are seeing.

 

block and bounce all emails...report texts as spam to 7726

 

writing only