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Koyem

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  1. Thanks for your advice I receive a letter from Arrow to contact them to process my refund.
  2. thank you I will email this now and will send by post tomorrow
  3. Can I send this letter of claim by email. If I can I will CC Arrow. Here is the Ombudsman decision. Arrow did not sent me statement showing the adjustment Ombudsman final decision.docx
  4. Good morning Kindly check if my letter of claim if ok now to send thanks letter of claim 1.docx
  5. is there any link for sample letter of claim? thanks
  6. who should I send the letter to Arrow or Drydensfairfox solicitors who have been dealing with my account at present
  7. Ombudsman responded today but nothing because he said that it was not part of the decision. So I would register to Money claim first and fill a form?
  8. Is there any other way to get my refund because Arrow is just ignoring and according to Ombudsman . The decision said that Arrow needed to reduce the balance of your outstanding debt by £242.82 and pay £55 compensation. So because it was now overpayment this is not part of the decision, but my argument is I over paid because the adjustment was only done lately so my balance was adjust until I over paid Drydensfairfox Can I do this in small claim and If I can what is the process? Thanks
  9. This is the reply of the adjudicator and this is more than a month now I am sorry they have not yet refunded the money. I have not heard back from their either, so I have escalated this with someone in my ops contact support team, I think this should speed things up, I will let you know when I hear back.
  10. I just want to ask advice with regards to this case. I have an ombudsman decision and told arrow to deduct the PPI payment made to them and also to pay me compensation for the stress they did to me. They paid me the compensation and they said that they had deducted the amount October 2020 wherein they had deducted it on my balance. Last March 2022 I paid my last payment to Drydensfairfox solicitor as they are now the one dealing with my account and not knowingly that I have overpaid already. I emailed Drydensfairfox to request for a refund but they said that they are waiting for arrow if they can refund me my over payment as this is because of the adjustment and until now Arrow has not responded to Drydensfairfox. I have informed my adjudicator wherein he also contacted Arrow but did not have any reply. Would this be not part of the Ombudsman decision? What else can I do to get my refund?
  11. What I mean is if I go to FOS and FOS will not uphold my complaint then I will loss my chance of clearing this loan but what are the chances that FOS will not uphold my complaint?
  12. Thanks DX100Uk. What are the chances that this might be reversed by FOS and say that Bamboo does not need to pay me back? Just a query. Thanks
  13. Just want to ask advise I made a complaint for an unaffordable loan with bamboo and they had their final response and offer a settlement. Should I accept the offer. Their offer is the same amount as my remaining balance to be paid. here are my loan details Loan Reference: ............. ....... Agreement Date: 14/05/2019 25/10/2019 Loan Advance: £2,000.00 £629.09 Settlement Amount (to be used to clear any existing Bamboo loan): N/A £1,781.38 Interest Amount: £1,483.68 £1,305.60 Total Amount Payable: £3,483.68 £3,716.07 Repayment Term: 24 months 18 months Monthly Repayment: £145.15 £206.45 Total Repaid by Customer: £725.75 £2,529.76 Status of Loan: Closed Open with TBI Summary from their final response In summary, Bamboo believes it made a fair lending decision in approving your loans after carefully considering your circumstances and affordability and we are therefore unable to uphold your complaint. At the time of your applications, we could only rely on the income, expense, and credit information available to us from third party resources such as TransUnion and the information provided by you. We believe that by providing you with a detailed response to the points you have raised in your complaint, we have demonstrated that each loan was sustainably affordable for you without placing you into financial hardship and that we undertook appropriate and proportionate checks before we agreed to lend to you. We are however surprised and disappointed to hear that you are unhappy with Bamboo agreeing to lend to you and whilst we are happy that we acted appropriately, there is considerable cost to administering complaints such as this. We are therefore prepared to make a goodwill offer with the intention of helping you repay the outstanding loan faster than scheduled. The offer, which is made in in full and final settlement of this complaint in relation to Bamboo loans referenced .... and ...., is to reduce your balance by £1,305.60. This is equivalent to all of the interest on the (current) loan. If you are happy to accept this offer then please confirm your acceptance by replying to this email, we will then ask TBI Financial Services Ltd to update your account accordingly. If you do not currently have a payment plan in place with TBI Financial Services Ltd, then please can we ask that you contact them on 01189 313 800 to discuss. However, if you would like to discuss anything further, please reply to this email at complaints@bambooloans.com or alternatively call us on 02382 140616. We hope that you fully understand the outcome achieved. You have the right to refer your complaint to the Financial Ombudsman Service free of charge, but you must do so within six months of the date of this letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. For further details about the Financial Ombudsman Service please visit their website at www.financialombudsman.org.uk/publications/consumer-leaflet.htm. Should you wish us to send you a leaflet with more detail about the service they offer, we would be happy to send you one in the post at your request. We also enclose a copy of our Complaints procedure. Please note our offer will be withdrawn if not accepted within eight weeks, or earlier in the event of a referral to the Financial Ombudsman Service. If you require more time to consider this offer, then please contact us to request an extension. Thanks in advance for any advise
  14. I have been in contact with the Ombudsman and this is their reply today I was in touch with my contact here at ops support just on Friday who chased Arrow again. I may have to take a view on this soon to decide what the next steps are if we do not hear back imminently. I appreciate your patience and will be in touch again soon
  15. Just a question what would happen now that Ombudsman had already decided to pay me with the interest and compensation but Arrow is ignoring the decision and it has been more than two months now that the ombudsman said that the were chasing arrow but they are not replying I thought that once the ombudsman had decided then they should follow the decision.
  16. Just an update from the Ombudsman Mr XXXX' complaint about Arrow Global Limited I sent my view on this complaint recently in which I did not uphold the complaint as I thought the issue was with Paragon Finance/IDEM, this is because I said I could not see that Arrow had received any contact from IDEM until 2019, and they had replied back to IDEM and not had a response. I also said Arrow did not seem to have clear information regarding the refund until 2020 when it was acted upon. I then raised a complaint on Mr XXX behalf with IDEM. Looking at the evidence sent from IDEM, I am changing my opinion on this case with Arrow as I do believe the error does lie with Arrow and I will explain why. The main evidence I have had to rely on from both parties has been contact notes. Looking at contact notes from IDEM, they do show they had contacted Arrow in August 2017 as Mr XXX claims he was first told. I can also see they chased this up several times. I know Arrow’s contact notes do not show anything from 2017, but I think based on the fact IDEM’s do show chasers being sent, does indicate that on the balance of probability information was sent to Arrow, and even if the original request wasn’t sent, I would imagine that Arrow would have at least have received the chasers. The fact IDEM chased this, shows that potentially Arrow did not register this information or receive it, but I don’t think this is IDEM’s fault. IDEM’s notes then suggest that the restructure was completed in November 2017. This restructure would indicate the account was restructured with this refund been applied, which would have been down to Arrow to do as the account was with them. IDEM’s notes show that information was received from Arrow in 2019, and I can also see a response was sent back to them. IDEM’s notes do not show any further correspondence received from Arrow. I do think from looking at the notes from both parties, the error is with Arrow based on the fact IDEM sent chasers when this was first raised and then had confirmed the restructure had been applied in November 2017. It appears the restructure was not applied at this time by Arrow as it should have been. Based on this, I am upholding this complaint and I think Mr XXX should be refunded the interest and any other fees accrued on the amount of £242.82, from November 2017 up until the date the refund was successfully applied. I also this Mr XXX should be awarded £55 compensation for the stress this has caused as he has been worried about where his money had gone and the inconvenience caused to him by trying to work out what has happened between the two parties.
  17. Can I make a complaint now that I have still balance with them and it is part of my DMP? I just don't want them to cause more problem by taking me to court to pay my balance.
  18. Almost all of then were taken 2019 and yes they are still with the orignal creditors except bamboo and 118118. Thanks
  19. Hello Can i ask some advice I started on DMP with stepchange for all my current loans and credit cards. I was behind with my loans to Natwest who suggested that I can only offer repayment plan if I speak to stepchange or payplan and they will go with their assessment. I was upto date with other loans and credit card except with my bamboo loan and 118118 loan and drafty. Can i file a complain of irresponsible lending to drafty and 118118? Also do I have to request for CCA and all this loans are current. Thanks in advance
  20. SUMMARY OF YOUR PREVIOUS LOANS WITH KABAYAN FINANCE Loan # Loan ID Principal Interest Term Date Taken Date Repaid Remarks 1 190319 £700.00 £350.00 6 08/08/2014 06/02/2015 2 191987 £400.00 £200.00 6 07/02/2015 26/08/2015 3 195080 £700.00 £350.00 6 02/09/2015 26/02/2016 4 197052 £800.00 £400.00 6 27/02/2016 26/08/2016 5 198835 £500.00 £175.00 3 27/08/2016 28/11/2016 6 199862 £800.00 £400.00 6 29/11/2016 15/06/2017 7 201375 £800.00 £400.00 6 06/07/2017 15/01/2018 8 205004 £1,000.00 £38.36 6 29/01/2018 12/02/2018 Withdrawn Significant Break in Lending 9 208217 £1,000.00 £500.00 6 24/07/2018 07/01/2019 Significant Break in Lending 10 217286 £1,000.00 £500.00 6 29/08/2019 12/02/2020 11 220762 £700.00 £350.00 6 19/02/2020 07/09/2020 They did not include when i started taking loan from them from 2012
  21. I had a payday loan from Kabayan Finance since 2012 but the record that they gave me was only from 2014 and I cannot access anymore my bank statement year 2012 and 2013. I keep renewing it right after I paid them I did complain to them but they said that the loan that was granted was affordable and they had done the checks and submitted my bank statement. My bank statement was always overdrawn and I know the bank statement was only to confirm if my wages comes in this bank on the said date so they can deduct it. Please I need some advise and if I want to take my complain to the ombudsman. Thanks
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