Lloyds bank refuse to cancel duplicate payment and hang up on customer

[Ethel Street]

I can't see this has been asked (apologies if I missed it), but if you made a duplicate payment accidentally to the same online seller have you asked the seller to refund it? Presumably they will have recieved twice the amount of money they are entitled to.

[Ethel Street]

To save looking up what "PD 6(b)" says it's this [my bold]. So Lloyds solicitors are saying it is a "very  complex" case (in their opinion).

 

"Steps before issuing a claim at court

6. Where there is a relevant pre-action protocol, the parties should comply with that protocol before commencing proceedings. Where there is no relevant pre-action protocol, the parties should exchange correspondence and information to comply with the objectives in paragraph 3, bearing in mind that compliance should be proportionate. The steps will usually include—

(a) the claimant writing to the defendant with concise details of the claim. The letter should include the basis on which the claim is made, a summary of the facts, what the claimant wants from the defendant, and if money, how the amount is calculated;

(b) the defendant responding within a reasonable time - 14 days in a straight forward case and no more than 3 months in a very complex one. The reply should include confirmation as to whether the claim is accepted and, if it is not accepted, the reasons why, together with an explanation as to which facts and parts of the claim are disputed and whether the defendant is making a counterclaim as well as providing details of any counterclaim; and

(c) the parties disclosing key documents relevant to the issues in dispute."