Churchill DCA claiming I owe octopus energy - never used them

[unclebulgaria67]

What is the name of the actual Gas/Electricity supplier this debt is allegedly owed to ?

 

Have they moved address at some point in recent years, possibly not paying a final bill ?

 

I would advise that your sisters partner contacts the energy supply company this debt is allegedly owed to and asks them to supply evidence.  i.e. a bill with details of how the amount was calculated.

 

Very unusual for any debt collection letter to be personally delivered.  What does the letter actually say ?

[unclebulgaria67]

Suspect Octopus provided energy to previous occupiers and when moving in there was a delay in arranging own energy supply contract.

 

Was there a delay in arranging energy supply contract when moving in ?

[unclebulgaria67]

Might be worth asking your current energy suppliers about this, as they can check the history of supply at the address.  They can tell you whether Octopus supplied the previous occupiers and the date that they stopped being noted as the supplier for the address.

[unclebulgaria67]

Perhaps forward a copy of the Churchill letter to Octopus, advising that there appears to be a mistake, as there has never been any evergy supply arrangement with Octopus. Provide address details and dates you have lived at the addresses.

 

hello@octopus.energy

 

Octopus Energy Ltd
1 Upper James Street
Soho
London
W1F 9DE

[unclebulgaria67]

If Octopus were the supplier at the address for the previous occupier and your friend did not immediately arrange their own supply arrangement when they moved in, then it is possible they owe Octopus for the supply they used.

 

When Gas/Electricity supply was privitised, the legislation allowed for a company to charge the person who used the energy, even if they held no contract.

 

Did your friend use energy at the address for a period, when they did not hold any agreement with any energy company ?

[unclebulgaria67]

Your Sister/Sisters partner should contact the energy company they have a supply contract with and advise them that Octopus are trying to hijack the supply asking for money that is not owed to them.

 

The current energy supplier will contact Octopus on your Sisters/partners behalf and look to resolve this.

 

It could be an error with the address and/or meter registration, causing Octopus to contact the wrong people/address.