Lost Laptop sent through hermes booked via Parcel 2 go

[maim.ajm]

Quote

 

Hi, i sent the laptop for repair which was under warranty, the seller said they don't cover postage for repairs so i have to sent by my own. the laptop worth £250 I declared at the time of booking, didn't buy their ridiculous extra protection as laptops were already in the list of non compensation items. i dropped off at parcel shop on 22/06/21, its been 10 days and no tracking after dropped off, (parcel shop person says it was picked up same day) contacting Hermes is a nightmare, I have been only told by email they are inquiring and have to wait 24-48 hours(already passed).

Now as i assume the parcel is most probably lost. and I am fully prepared to fight for full compensation. I am looking for a step by step guide how to start for my claim. 

 

 

 

Hi, i sent the laptop for repair which was under warranty, the seller said they don't cover postage for repairs so i have to sent by my own.

 

the laptop worth £250 I declared at the time of booking, didn't buy their ridiculous extra protection as laptops were already in the list of non compensation items.

 

i dropped off at parcel shop on 22/06/21, its been 10 days and no tracking after dropped off, (parcel shop person says it was picked up same day) contacting Hermes is a nightmare,

 

I have been only told by email they are inquiring and have to wait 24-48 hours(already passed).

 

Now as i assume the parcel is most probably lost. and I am fully prepared to fight for full compensation.

 

I am looking for a step by step guide how to start for my claim. 

Thanks

Edited July 2, 2021 by BankFodder
Restructured in order to make it readable

[maim.ajm]

Hi ,

Thanks for your reply.

Its been 10 days since i posted and not trackable, should i make formal complaint to hermes or parcel2go ? and how can i do that please can you guide.

 

i purchased the laptop from a ebay a company that sells refurbished laptops, it came with a one year warranty. i  purchased it in November 2020 , when i told them  about the fault they told me to send it for repair and they dont cover postage for repairs, please guide me for my rights in this case aswell, how i a covered in consumer rights act.

 

thanks

Edited August 10, 2021 by dx100uk
no action taken ignore

[maim.ajm]

i actually purchased it for £250.

[maim.ajm]

Hi, today i am going to put formal complaint to hermes and parcel2go as its 14 days todays since i dropped my parcel and no tracking since then.

can i get some help as in what exactly to put in complaint

[maim.ajm]

i dont fully understand is the letter of claim the formal complaint form, do i not need to put formal complaint first, i couldnt find the sample draft for letter of claim. 

 

Thanks

 

please have a look at the letter of claim i have drafted. also advise should it go by post or by email. 

is there any additional form i need to attach with like i have seen some examples of reply form. 

Thanks 

letter of claim.pdf

[maim.ajm]

thanks.

 

i have opened up claim on parcel2go website as well. which says they will respond in 7 days. should i wait for their response or i can send the letter of claim straight away. 

[maim.ajm]

i have received the response from parcel2go that  search was unsuccessful and enquiry will now be progressed to the claim which they have mentioned will only be what was covered ( i didn't opt for insurance) so believe i should send the letter of claim now. 

 

i am not able to find an email address to send the formal complaint, can i get the email address if previously some one has sent them,

 

i can see the option of sending complaint through resolver can i use that forum to send the complaint? or the only option is sending through post. 

 

Looking forward for the advise

 

Edited August 10, 2021 by dx100uk
docx file not redacted.

[maim.ajm]

I would definitely go with small claims then as i have in this forum people succeeding with that route. I was not aware how resolver works. go do you think its time for me to send letter of claims as they have informed me that search was unsuccessful and will only offer me what was covered however they have not yet offered me anything , should i wait for that or send the letter of claims now ? 

[maim.ajm]

ok i will wait for their response to see what they offer , and then will issue letter of claims.

[maim.ajm]

Letter of claim has been submitted. i have emailed them at caomplaints@parcel2go.com and support@parcel2go.com

[maim.ajm]

Letter of claim has been submitted. i have emailed them at caomplaints@parcel2go.com and support@parcel2go.com

I have also sent them by post the recorded delivery.

Draft Pdf of letter of claim has been attached.

letter of claim-draft.pdf

[maim.ajm]

Hi, just wanted to provide an update.

i received the reply from parcel2 go next day after i sent them them the letter of claim, that was usual expected one (see the screenshot 1in the PDF)

Today i have received another response from them offering me £100 as a goodwill gesture (see snapshot 2 in the PDF) which i dont want to accept and still want to claim my full compensation.

so i will be asking them to provide me full compensation in reply to this email. any suggestions ? 

reply from Parcel 2 go.pdf

[maim.ajm]

Thanks for your reply. One thing i want to make clear 14 days should count from my first letter of claim or this one. If it starts from my first one should i be skipping those last lines ? 

[maim.ajm]

I have received reply from parcel2 go after i rejected their £100 offer, i am getting bit panicked i may not lose the claim after reading their email. Please give me some confidence

 

 

 

 

Ref: P2xxxxcccc

Good Afternoon XXxxxx
Thank you for your email.
Firstly, please allow me to offer your our most sincere apologies for the service you have received on this occasion.
As advised by my colleague when booking this order, you are required to enter the value, upon entering this value a pop-up message was provided requesting that you protect your goods fully, you declined this option on more than one occasion and accepted to send this with just the standard £20.00 protection against loss or damage.
I am afraid the offer made £100.00 as a matter of goodwill gesture without prejudice is the full and final settlement we would be willing to offer.
It is of course your prerogative to take this case further, however, I must advise that should this go forward we will defend the case based on the information provided previously and the following Terms and Conditions which you agreed to when booking this order:
https://www.parcel2go.com/content/about-terms.aspx
"The Extent of our Liability

6.4 We shall only be liable for damage or loss caused to you if it is caused by our negligence, breach of duty or other wrongful act or omission, and only subject to the limitations set out within this clause 6 and clause 7.

6.5 We shall not be liable to you under any circumstances for:

(a) any direct or indirect loss (including, but not limited to loss of profits, or loss of goodwill); or

(b) any other special or indirect losses, costs, damages, or claims which do not arise naturally as a result of our negligence, breach of duty, or other wrongful act or omission.

6.6 We shall not be liable to you:

(a) under any circumstances where there are any material discrepancies (meaning more than 10% difference) between the declared dimensions and/or weights and the actual dimensions and/or weights;

(b) for any damage caused by our negligence, breach of duty, or other wrongful act or omission, which you have, or you have arranged to be, repaired, unless it is agreed by us that the repair work is to be carried out and that a repairer approved by us undertakes this work; or

(c) in any circumstances in respect of the items on the Prohibited Items; Damage to Items Protected for Loss Only; or for loss of or damage to the No Protection Items lists, unless otherwise stated by us.

The Limitation on the Amount of our Liability

6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund to you the cost paid for the Service(s), unless you have purchased Parcel Protection for your Consignment from us. "
Again we do apologise for all the inconvenience caused on this matter.
Thank you Maimoona for your time and patience.
Kindest Regards
Chelsea Walton
Asset Protection Officer

 

 

 

 

[maim.ajm]

I have registered to county court. But havent prepared for particulars of claim yet , might have to see some previous forums how to prepare it

[maim.ajm]

please have a look at my particulars of claim, i am going to start the claim today at MCOL

particulars of claim-draft.docx

[maim.ajm]

i am putting the claim against parcel 2 go not hermes

[maim.ajm]

Thanks. I submitted the claim two days ago. 
i wanted to ask what will happen next ? 
i was told in the end of submiision they have 14 days to respond i somewhere on forum read 33 days. Can you describe briefly what will happen next and my next actions

 

[maim.ajm]

Can you share the link to hermes stories thread i am never able to find it. Thanks

[maim.ajm]

Oh i did read many successful stories already on your forum before even sending the letter of claim thats how i built my understanding so far. I thought there is some specific thread named “hermes stories”  that i never found however when ever i wrote hermes stories in search i found many popped up and read some successful ones. 
just not very clear that how many days the defendant have after creating a claim the website said 14 days however i read on theis forum 33 days ? 

[maim.ajm]

Hi , 

my claim was issued on 23rd july, and it was written on the notice of issue that it will be deemed to be served on 28th july and defendent has untill the 11 of august 2021 to reply.

I havent got any reply untill now , if i dont hear anything by the end of tomorrow , would i able to request judgement? 

[maim.ajm]

Not yet 

 

I can still see the request judgement button , it takes me to next steps how ever i have not proceeded as it says their 14 days have must passed after the claim has been served.

[maim.ajm]

I submitted claim on 23 july , not 13 , and it has gone into service on 28th july and notice of issue says they need to reply before 11 august. So one more day i guess ?? 

Should i request judgement by end of tomorrow or beginning of tomorrow ? 

[maim.ajm]

I am confused, why would i give them few days?

Can i request judgement after tomorrow which will be the 14th day. Notice of issue says they should reply in 14 days after it has gone into service. I.e 11 august. 

can you please explain 

Can i not request judgement after tomorrow ? 

[maim.ajm]

I sent the claim to parcel2go not hermes, they have a uk address