Ao have you agreed and them agreed to settle out of court ? At £175 ?

i am not able to find a single successful mediation case against parcel2go , however lot of successful stories sorted during mediation against Hermes. i am now bit terrified if i will be able to face them in court as they might have a professional lawyers to deal with it thats why they are so confident and stayed firm during mediation.

What email address did you email. I need to know for future reference

thanks i will follow you for preparation of court hearing, please keep updating. thanks

i am following the thread as i am in same scenario with failed mediation with parcel2go, can i ask how long after mediation they send court date

Just thinking as i have seen hermes are better in paying i have seen in some cases. Can i still put the claim on them if this doesnt go successful. Do you have examples here where parcel 2 go paid near to full to people ?

i just had a mediation call, i was seeking £291 including court fee i explained everything to mediator discussed my consumer right s49 and how they have breached the contract. also told mediator that laptop was in the list of non compensation items on their website so buying insurance for the item they already say they dont compensate was insane. they only offered £150 which i declined mediator went back to them and called back and said they haven't increase the offer i said i will take it to court then. she said i will now receive instructions from court. i am really feeling down now, thought it will be sorted today reading all mediation success stories i was quite hopeful

Thanks i am going through previous mediation stories. will update tomorrow. Just out of curiosity as mostly i see people put claim against hermes, are there same chances of winning against p2g as well as i am looking at hermes success stories thanks for all your help

Thanks for the detailed response. my only question is my claim is against parcel2 go, will that all apply to parcel 2 go as well?

I had been away as i didnt have any update i had been only waiting for the mediation appointment to be given which is i think processed bit delayed due to their workload. I have been given the appointment last week. please see below their defence . “Thank you for your email. Firstly, please allow me to offer your our most sincere apologies for the service you have received on this occasion. As advised by my colleague when booking this order, you are required to enter the value, upon entering this value a pop-up message was provided requesting that you protect your goods fully, you declined this option on more than one occasion and accepted to send this with just the standard £20.00 protection against loss or damage. I am afraid the offer made £100.00 as a matter of goodwill gesture without prejudice is the full and final settlement we would be willing to offer. It is of course your prerogative to take this case further, however, I must advise that should this go forward we will defend the case based on the information provided previously and the following Terms and Conditions which you agreed to when booking this order: https://www.parcel2go.com/content/about-terms.aspx "The Extent of our Liability 6.4 We shall only be liable for damage or loss caused to you if it is caused by our negligence, breach of duty or other wrongful act or omission, and only subject to the limitations set out within this clause 6 and clause 7. 6.5 We shall not be liable to you under any circumstances for: (a) any direct or indirect loss (including, but not limited to loss of profits, or loss of goodwill); or (b) any other special or indirect losses, costs, damages, or claims which do not arise naturally as a result of our negligence, breach of duty, or other wrongful act or omission. 6.6 We shall not be liable to you: (a) under any circumstances where there are any material discrepancies (meaning more than 10% difference) between the declared dimensions and/or weights and the actual dimensions and/or weights; (b) for any damage caused by our negligence, breach of duty, or other wrongful act or omission, which you have, or you have arranged to be, repaired, unless it is agreed by us that the repair work is to be carried out and that a repairer approved by us undertakes this work; or (c) in any circumstances in respect of the items on the Prohibited Items; Damage to Items Protected for Loss Only; or for loss of or damage to the No Protection Items lists, unless otherwise stated by us. The Limitation on the Amount of our Liability 6.7 If we are liable to you for any reason, we shall (subject always to clause 7) only be liable to refund to you the cost paid for the Service(s), unless you have purchased Parcel Protection for your Consignment from us. " Again we do apologise for all the inconvenience

Just an update, i have mediation appointment tomorrow. i am reading old threads, any more suggestions ? On mediation form it was written i should be showing some flexibility , should i show flexibility or stay firm for my full claim ?

I have received n180 form , agreeing to meditation

Just an update i called at MCol helpline, and asked as i have requested judgement when should i expect to be processed and they told me that p2go has files their aos and i will get it in post. They told me they submitted it today after i requested judgment.

Thanks fro the detailed explanation. I appreciate all your help. how long does it take for the court to process judgement usually?

I have read many threads but didnt come across the one where defendant didnt reply to claim issue , if there’s one can you please share link , i am really anxious to know.

I have requested judgement now. What are my chances of getting money. Seems like parcel2 go are intentionally ignoring my claim. What happens if after the judgment they still don't pay. What will be my further actions ?

I have clicked on request judgment and it gives me error that “you can only request judgment if the required number of days have passed” so i beleive i can do it after today

I mean the request judgement button is always there your comment to keep an eye and do it when i get opportunity seems to make me think that request judgement button only appears when its a right time as in my case i have always been seeing that button. my question is how do i know its a right time or the opportunity as you said. the issue claim says they have untill 11 of aug to respond , should i hit judgment at midnight today ?

What do you mean by first oppurtunity. I literally can request judgment now as i can see the tab and its clickable. when you say oppurtunity donyou mean that the request judgment button only shows when the 14 days have passed?

I sent the claim to parcel2go not hermes, they have a uk address

I am confused, why would i give them few days? Can i request judgement after tomorrow which will be the 14th day. Notice of issue says they should reply in 14 days after it has gone into service. I.e 11 august. can you please explain Can i not request judgement after tomorrow ?

I submitted claim on 23 july , not 13 , and it has gone into service on 28th july and notice of issue says they need to reply before 11 august. So one more day i guess ?? Should i request judgement by end of tomorrow or beginning of tomorrow ?

Not yet I can still see the request judgement button , it takes me to next steps how ever i have not proceeded as it says their 14 days have must passed after the claim has been served.

Hi , my claim was issued on 23rd july, and it was written on the notice of issue that it will be deemed to be served on 28th july and defendent has untill the 11 of august 2021 to reply. I havent got any reply untill now , if i dont hear anything by the end of tomorrow , would i able to request judgement?

Oh i did read many successful stories already on your forum before even sending the letter of claim thats how i built my understanding so far. I thought there is some specific thread named “hermes stories” that i never found however when ever i wrote hermes stories in search i found many popped up and read some successful ones. just not very clear that how many days the defendant have after creating a claim the website said 14 days however i read on theis forum 33 days ?