Phone call recorded by shop and used on online blog without my approval

[axil23]

I bought my wife jewellery which after using a few times she did not like. Now this product is very hard to come by and has a long waiting list. I only got it as I am regular with them and spend a decent amount of money on their brand. A friend suggested I sell it to a shop that sells used stuff like this. 

 

I called them up and asked them if they wanted to buy it and what the procedure was. Was happy with that and completed the sale. 

 

Got a phone call from the shop that sold it to me as they found out I had sold the stuff. Only just found out today that this particular shop has a YouTube channel where they showcase the stuff they have and one of their videos has the phone call mentioned above. They never informed me they were recording it or using it for their YouTube. 

 

They haven't shared any information but they used the telephone call without editing and the manager who sold me the product recognised me. 

 

I have lost a 10 year relationship that I built over the years. The second hand shop refuses to take down the video of my phone call.

 

Obviously the damage has been done but I am very angry at the shop for using my telephone call for their sales videos without my consent.

 

What can I do? 

[axil23]

I didn’t sign anything! 
 

Thought a business had to tell you if they were recording the phone call?

[axil23]

Haven’t they disclosed my details by putting me on their you tube testimonial? 

[axil23]

Not by name. But disclosed enough information that the company knew it was me. 

[axil23]

Thank you for your advice. 

[axil23]

This piece of jewellery is not available anywhere and was the first of its kind in my area. I specified the colour and what it was on the phone call. When I met them at their shop I asked them to keep it quiet as I didn’t want anyone to know I was selling it. They agreed. 
 

I called him on his private mobile number where the phone call was recorded by video camera. 
 

The company must have seen the video, the specifics of the product mentioned and heard my voice. 

[axil23]

I just found out yesterday. It was put up on the 6th of June. 

 

I have tried calling them a few times but the owner knows my mobile number is not answering the calls. I sent him a text to explain and he hasn't replied. 

 

[axil23]

4 hours ago, BankFodder said:

And do you have details of when it was first put up?
Did you request in writing for them to remove it? Did they respond in writing?

What is the name of the shop?

I suggest that you send them an SAR.

 

First put up - 6th of June

Sending them a request today as I only found out yesterday. 

 

Rather not say the name of the shop yet as its a independent trader and I want to give them the opportunity to make things right. Will send them a SAR