I wasn't aware. Do you mean I am doing something wrong by asking for advice and giving out technical information? If so I can stop.

This has been going one for months now. The message I sent was 2 days back before I came here seeking advice.

Ok. Understood I have sent off the H&S form. Also told the tenant upstairs not to use bath till its fixed but they aren't listening. Am I allowed to turn off the water if they use the bath again before its fixed? I realise that water is a necessity but I am more worried about the wet electronics as that could cause more serious issues.

Wet electronics are in my flat. If you can imagine a terraced house. So their bathroom is directly above mine. Basically between their bathtub and my ceiling is 18mm timber floor and then 12mm plasterboard. If their bath leaks upstairs all water falls directly below onto the ceiling. The plasterboard above the taps area of the bath has fallen. The rest of the water is running on the plasterboard and finding its way to the lowest place which is the hole is for the ceiling lights. My reply to them was - See pictures attached of where the leak is coming from and the ceiling which fell down earlier today. If you don’t resolve this within 24hrs from now I will have to get the work done myself and claim the expense through you. As you can see the water is coming from the bath upstairs so how can this be my responsibility?

AIRE Team is there point of contact for tenant and LL to report repairs. H&S = Health & Safety I am guessing he is saying my responsibility as they won't carry out any work on my flat downstairs due to it being company policy. Wet electrics are the ceiling light directly below the bath and 4ft away in the pantry is a fridge freezer which is also wet. The electric fusebox is tripping due to this.

My original email to ask them to pay if I do the repairs When I asked them if they will repair the ceiling Reply to my email for access yesterday This is not acceptable as its an emergency and 48hrs will take us into the bank holiday weekend. Do I need to fill in a H&S or can I get access today as its urgent and the electrics are wet.

No reply to email so far. I sent it last night so I guess should give them till end of today?

I am organising the 2 x upstairs and 2 x Downstairs quotations by tomorrow. Will be in touch as soon as I have these. Honestly thank you once again. You guys are so helpful.

Understood. Sent email to gain access times for workmen to quote

Thank you. Will do this and get back to you.

Ok thanks. I assume this would be through the small claims court? If they lawyer up and come back at me can I be liable for their costs? These big multi nationals always have something in their lease that they can bring up.

Yeah there is. I can gain access to the property for emergencies. Yesterday I asked them to give me access as it was a persistent leak which they allowed but said they would not pay for any repairs. I gave them the property at a cheaper rent as it was a full repair lease which stated that besides the roof everything else they need to pay for.

Unfortunately I don't. Its a part of the agreement that I am not allowed access. They use the flat to house vulnerable tenants and I am only allowed access by giving them 24hrs notice and then too I am not allowed to do any work in the house due to health and safety reasons. Their own workmen have to do the job.

Yeah. Upstairs belongs to me but is rented out to a company for 5 years. They use it for their tenants. The lease states that they are responsible for all repairs to that flat. I am unable to get access to that flat.

I own a a pair of terraced flats. So the upstairs is rented out on a 5 year lease and managed by another company who rent it out. Its been leaking from their bathroom since November last year. I have informed them via email 5 times since then and the problem was never fully rectified. They would just send their handyman who would apply some silicone to the bath and the leak would start again a few weeks later. Under the lease they are responsible for the repairs to the property. Yesterday morning the plasterboard ceiling in the bathroom below fell and caused damage to the ceiling light too. Now my tenant doesn't have a ceiling light or half the ceiling. To makes matter worse they still haven't sent anyone out to fix the leak so water is still falling from the bathroom above. They have advised me that I am not allowed to do any work upstairs and if I want to they will not compensate me for it. In regards to the damage done below they want me to go via my Insurance company and are refusing to pay for the repairs. Would this be a valid insurance claim as its not accidental rather negligence on their part for not doing the job correctly over months. Plus I will have to pay the excess and loose my no claims? What are my rights?

It is being fixed by Statstone the original dealers. I want to keep the car so really don't mind giving them another chance. But if the problem comes back then my rights should still apply right?

Considering that I have given the original dealer another chance to rectify the issue. Would my rights still apply if the same problem comes back? Or do I give up my rights? Is there anything I should get in writing to say they guarantee that particular issue?

A senior manager from the dealership called me and I mentioned the entire history to him. He wasn't too impressed with how it had been handled by another dealer and offered to take on the car and fix any issues. I would prefer to get this fixed rather than return and look for another car so happy for them to give it one more shot.

Thank you so much your help. I am glad to say the issue has been resolved. Honestly you guys were amazing.

Yes I have a email confirming that since the fault was there at the time of delivery it would not be covered by the warranty. I was hoping to not get any solicitors involved. I love the car and am still hopeful for a resolution hence why I have been so patient. dx100uk I have the agreement on my iPad and ideally would need to print it off and black out the details. Please bear with me until I am back in the office to do this. In the meanwhile if you need me to copy and paste anything I can do that. Thank you so much for your help.

Yeah. Saved up for years to be able to afford this and since I bought it all I have been doing is paying it off. It was always a dream of mine. It's not been what I imagined with the car being at the dealers for almost 3-4 weeks of the time that I have owned it and the media issue being there throughout. In the meantime I have had to take Taxis about as they refused to give me any car while they were doing tests. @Manaxman in exile 1. Yes that is exactly what happened. 2. Yeah I have a email where it says that since fault was present at point of purchase it won't be covered under warranty and should have been fixed by dealer before the sale. Hence why Manchester agreed to pay for the rather expensive part. I also have confirmation email from Newcastle that Manchester will pay for the diagnostics. 3. Not sure what you mean by that as the dealer has advised me that any faults before you buy the vehicle are not covered under warranty.

Yep. You are looking at the correct website.The car was 170k.

It's an Italian horse. I am worried about what Homer67 said. If it's facing issues now what happens if a new one pops up next month once the 6 months are over. Just to confirm that I am not breaking any rules right by putting up the legal finance documents online?

What should I write to the dealer as BankFodder says I need to write telling them that they have a single opportunity to fix the vehicle. In my case the Newcastle dealer has kept the car for 2 weeks once and then 1 week the other time trying to resolve the issue. Do I need to give Manchester one more chance? Do remember I was calling and emailing them from the date of delivery in July till the 7th of November asking them to do something about the issue which they never did. In regards to the Hire Purchase agreement I will upload it shortly once I have deleted the personal info. By the way thank you so much for your help so far. I really appreciate this.

I don't want to name the car on a public forum yet but no its not one of those two. Should be quite easy for you to check though. The thing is its coming to the end of the 6 months and they still have not been able to resolve the issue so I really don't want to go over the 6 months and then have to take it up with them when things will be harder to prove. If there is an option to return the car then I would prefer that. I have been very patient and given them ample time.