Faulty Samsung tv AO.com

[Salford lass]

Hi I have a Samsung 65inch 4K tv that is just 4 years old with 4 purple patches on the screen.

a quick google search tells me it’s a very common fault with Samsung.

 

I bought it from AO.com and I’ve downloaded a template letter which I’ve sent to them as it is less than 6 years old

their reply was for me to get an independent engineers report and if it’s an inherent fault they will either contribute to the fix or a depreciated refund

 

heres the problem...

due to COVID me and hubby are shielding so can’t have engineers/repair men in,

do I have a limited time to get the report (lockdown is lasting till at least March)

thanks

[Salford lass]

Yes I have it as an email (always keep a paper chain) 

thanks

 

[Salford lass]

Yes ,definitely answered my question.thank you so much...

[Salford lass]

Hi hope this is the right forum

 

i have a faulty Samsung tv (purple patches on screen) that was 4 years old when I fist contacted ao.com in January.

 

I’ve been waiting until after lockdown to get an engineers report to confirm that it’s an inherent fault. Unfortunately I can’t get an engineer to do a report (one said because it’s a 65” screen he could do more damage) but did confirm in an email that it’s a common issue that he’s seen many times.

 

AO are still insisting that I get a paper report that is Vat registered ...what can I do? 
thanks