Forgot to scan 2 (non-food) items during self checkout at Tesco

[Lkohik]

One of the items had a tag on it and it beeped on the way out

they checked back and realised I’d forgotten to scan it in self checkout.

they checked everything.

 

In summary, I scanned about 30 food items but forgot about 2 non-food items which I’d kept in the other side of trolley in case any of the food items spill on it and had my large grocery back on top and totally forgot about it and was in a rush to finish due to how busy the store was and covid concerns.

 

I have had chronic dizziness, low blood pressure and weight loss in the last year (and two fainting episodes), which are on my medical records which affects my concentration too. 
 

Now they’re saying they're gonna look back on everything I’ve ever purchased to see if this has ever happened before and they took my details. 
 

I’d never do it intentionally and why would I ever try and take something with a security tag on it as

1) it would beep

2) how would I wear something with that type of tag on it that is probably impossible to remove without the machine. 
 

I immediately paid for the two items I forgot and said I was more than happy to pay a fine as it was just a mistake from lack of focus, dizziness and a rush to finish but definitely not intentional. 
 

What can happen?  

I’m really worried as I’ve never done anything even remotely criminal before.

They mentioned a possible ban or further action etc 
 

The doors have never beeped before so I’d think it hasn’t happened before but who knows.

Most times I’ve been in there I’ve spent £50 to £60 each time. 

[dx100uk]

who are 'they'

you mean the security staff? said these things?

it is NOT a FINE

'they' can't FINE you anything.

nor can anyone!

 

and i suspect, as it was said to frighten you, they WON'T look back at anything.

 

dx

[Lkohik]

Yes I mean the security staff. He told the manager as well and the store manager didn’t have a strong opinion and seemed fairly on the fence and said to him ‘up to you’ and it was the security guy who wanted to push it further to a full investigation at HQ 

 

What you say is reassuring. Do you know this for sure regarding Tesco in particular? 
 

I immediately paid for the 2 items and was even willing to accept paying a fine as despite it being totally unintentional, it was still a potential loss to them. But they mention possibility of police, permanent ban on entering the ship etc 

[dx100uk]

rubbish.. ignore w hat the silly security guard said

it's hot air to frighten you

and has NO standing in law

 

forget about it

get on with getting your health sorted.

 

if you do ever get silly letters from a scam company called RLP.

put them in the bin

 

dx

 

[Lkohik]

Thank you for the help.

 

Is your logic based on real experiences?

I’m just worried about the possibility of criminal record etc.

They were saying because the value of the two items I forgot to scan was around £35 (but the rest of the shopping also came to around that much).

 

I will definitely be more mindful in future when using self checkout (I’m always scrabbling through my grocery back for my wallet etc which completely covers anything that might have been underneath the large ‘keep’ shopping bag 

 

Also if they ban me from all Tesco forever, does it mean I really cannot ever go to a Tesco?

I’ve seen so many articles online of people forgetting to scan even chewing gum and getting banned and one article where a man took a pic of the empty toilet roll shelves in a Tesco and was seen and banned just for that 

[dx100uk]

there is zero chance of a criminal record

i've moved your thread to the retail loss forum.

 

there are 100's of like threads here to read 

 

if you were not given a banning letter 

then they are not after banning you.

 

just to however, correct something you mention above.

 

a store needs no reason to ban anyone, it's their store same as it's your home and you can choose.

[Lkohik]

Thanks a lot.

 

Security guy said he cannot do anything in store but is referring my case to Tesco HQ office and I will hear from them soon so I’ve not yet gotten a letter but might do 

[dx100uk]

As i said..security guy is talking crap.

the banning letter is issued at the time of the incident.

 

there wasn't one.

end off

 

 

[Lkohik]

Thanks so much again for your advice.

 

I just wonder if maybe Tesco has changed their rules as he was adamant that a ban letter can only come from head office. & that previous footage can easily be traced back using my card details. 

[dx100uk]

there is no way tesco would EVER waste staff time and wages looking through old CCTV footage.

 

sadly as with debt collectors (DCA's) chasing old debts...these people think they are magical and all powerful..

the truth is...

just like a DCA ...they have ZERO legal powers nor any legal authority to state anything 

[Lkohik]

Ah Ok thank u

14 minutes ago, dx100uk said:

there is no way tesco would EVER waste staff time and wages looking through old CCTV footage.

 

sadly as with debt collectors (DCA's) chasing old debts...these people think they are magical and all powerful..

the truth is...

just like a DCA ...they have ZERO legal powers nor any legal authority to state anything