Smyth's Toy Faulty

[hollal]

Hi all..

 

My lad has a Flip Slide toy from Smyth's that stopped working.  It's a bit like a Rubics style puzzle toy with flashing lights and a voice to explain various things.  It was bought last year in December and a couple of months ago the audio no longer works.  I can't choose the game type because I can't remember the options that would normally be spoken at the beginning.  Anyway, I took it back because I was returning his birthday present, which they promptly replaced but said as this Flip Slide was bought over 6 months old they wouldn't replace it.

 

It's not unreasonable to expect that device to have lasted at least a year is it?  Couldn't I suggest it wasn't fit for purpose or of unsatisfactory quality if it didn't last?  I'm not sure where I stand on it.  To be fair it's not terribly important as he'd stopped using it and it was only me that used it, but it'd be interesting to understand what's what.

 

Thanks in advance.

 

Link for anyone curious what the Flip Slide toy is, it's at https://www.smythstoys.com/uk/en-gb/toys/games-puzzles-and-books/board-games/children-s-board-games/flipslide-game/p/159748

 

[BankFodder]

How much did you pay for it? What age group is it intended for?

[BankFodder]

In fact I can see that it cost 20 quid and it's for eight-year-olds.

I'm afraid that you've had about eight months use out of it – it's certainly not worth going to court about and frankly I don't think there's much you can do.

The rule is that good should be of satisfactory quality and remain that way for a reasonable period of time. Satisfactory quality depends on the item, the price paid, what it is intended for – and any other relevant circumstances.

Although I can imagine that if people thought they were only going to last eight months, nobody would buy them – at the end of the day it may well be that you couldn't have expected much more life from it – may be in the hands of a young child.

In terms of finding the sequence of voice commands to access other functions, have you tried looking at YouTube? There are often all sorts of very surprising little videos on YouTube that can be a great help.

I'm afraid that you're probably just going to have to accept it.

 

Incidentally, the retailer is absolutely wrong simply to say that you have no redress because it is older than six months. Six months has nothing to do with it. It's really about satisfactory quality – but the problem here is that it is such a cheap item – that even if it is not satisfactory, it scarcely worth making trouble.

If you want to make trouble then we will help you – but it probably is much more effort than it's worth

[BankFodder]

https://www.youtube.com/results?search_query=flip+side+toy

 

[hollal]

Thanks BankFodder.

 

I wasn't intending on making bones about it with them but I was irked at being dismissed with the phrase 'it's store policy'.  I returned it because I was returning an air hockey game which wasn't functioning properly.  I would have assumed that if it were designed as a toy for an audience that may be prone to dropping it, it would be made to be suitably durable.  I was expecting that a year would have been reasonable and by it not lasting it was, as you mentioned, not of satisfactory quality. Alas, it's not something I wish to pursue to find out for sure.

 

I do appreciate your feedback, as always on here, I like to know where I stand with these things.  Thanks also for the heads-up on the Youtube video, I had not thought of that.