claim against transglobal

[Siftkhanz]

Hi Respected Members,

 

I shipped one cargo via Transglobal express (which used UPS as couriers) from UK to Pakistan on 28th April 2020, the parcel was received in Pakistan but had few items missing from it, I claimed for the amount of 300 pounds on 20 May 2020 against the missing items to the Transglobal and provided the cost of items and all the details and pictures for the items missing and condition of the box as it was received, I was told they would look into it and get back to me.

 

Yesterday got an email from claims manager offering me 30 pounds for the claim for which I gave the counter offer of 100 pounds exact wordings of the email I will paste below this post.

 

My question is, should I just accept the 30 pounds or this could be escalated further.

 

kind regards

 

 

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Transglobal response on claim

Good Afternoon,

Without Prejudice 

Thank you for your email. I do apologise for the delay in the processing of this claim.

Having assessed all available evidence, we are able to offer a settlement of £7 for the missing goods, to reflect the full declared value of all make up and clothing declared at the time of booking. As a gesture of goodwill we have considered the full amount declared, despite not all make up and clothing items being reported as missing. In addition to this the outstanding invoice will be credited, as well as 10% of the original carriage costs of £22.74 being refunded. 

If you would like to accept the offer of £29.74 in full and final settlement of your claim, please complete and return the attached for to confirm this and provide your bank details for a transfer.

Should you have any further enquiries regarding this or if you wish to discuss this matter further, please do not hesitate to contact me.

 

 

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My counter offer to Transglobal

Good Afternoon xxxx,

 

I read your email and disappointed with the outcome of it, in your email you mentioned that the outstanding invoice will be credited which I have already challenged and given proof that the invoice should be void in the first instance as the documentary proof I have given is sufficient to cancel that invoice kindly refer the email sent on (16th Aug 2020).

 

I would request you to accept the counter offer of 100 pounds which is still less than the original value of lost items to consider, if this is not acceptable kindly let me know how to escalate this matter further.

 

regards

xxxxx

 

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Transglobal response to counter offer

 

Dear XXXXX,

 

Thank you for your email,.

Regrettably we are not able to increase the settlement offer made.

When the order was placed the entire value of the contents was declared to be £17 and only some items were reported as not arriving.

It is your responsibility to ensure that we are provided with full and accurate information at the time of booking and unfortunately these are the only costs that we can consider.

 

I understand that you have subsequently advised the contents to be far in excess of the original stated value but we are regrettably unable to make an offer in excess of the full values declared at the time of shipping.

 

As I am the Claims Manager there is no further escalation point for this matter and unfortunately £7 for the missing goods does remain the maximum that we can offer.

Kind regards,

 

 

 

[BankFodder]

It sounds as if you understated the value of the items – at £17 for the lot.

If this is the case, then I'm afraid that I think you don't have any choice other than to accept the offer which they are making to you – which sounds fairly generous in the circumstances.

[Siftkhanz]

 

 

Thank you so much, you have always been prompt to reply, really appreciate it.

Kind regards