Thank you so much, you have always been prompt to reply, really appreciate it. Kind regards

Hi Respected Members, I shipped one cargo via Transglobal express (which used UPS as couriers) from UK to Pakistan on 28th April 2020, the parcel was received in Pakistan but had few items missing from it, I claimed for the amount of 300 pounds on 20 May 2020 against the missing items to the Transglobal and provided the cost of items and all the details and pictures for the items missing and condition of the box as it was received, I was told they would look into it and get back to me. Yesterday got an email from claims manager offering me 30 pounds for the claim for which I gave the counter offer of 100 pounds exact wordings of the email I will paste below this post. My question is, should I just accept the 30 pounds or this could be escalated further. kind regards ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Transglobal response on claim Good Afternoon, Without Prejudice Thank you for your email. I do apologise for the delay in the processing of this claim. Having assessed all available evidence, we are able to offer a settlement of £7 for the missing goods, to reflect the full declared value of all make up and clothing declared at the time of booking. As a gesture of goodwill we have considered the full amount declared, despite not all make up and clothing items being reported as missing. In addition to this the outstanding invoice will be credited, as well as 10% of the original carriage costs of £22.74 being refunded. If you would like to accept the offer of £29.74 in full and final settlement of your claim, please complete and return the attached for to confirm this and provide your bank details for a transfer. Should you have any further enquiries regarding this or if you wish to discuss this matter further, please do not hesitate to contact me. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- My counter offer to Transglobal Good Afternoon xxxx, I read your email and disappointed with the outcome of it, in your email you mentioned that the outstanding invoice will be credited which I have already challenged and given proof that the invoice should be void in the first instance as the documentary proof I have given is sufficient to cancel that invoice kindly refer the email sent on (16th Aug 2020). I would request you to accept the counter offer of 100 pounds which is still less than the original value of lost items to consider, if this is not acceptable kindly let me know how to escalate this matter further. regards xxxxx ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Transglobal response to counter offer Dear XXXXX, Thank you for your email,. Regrettably we are not able to increase the settlement offer made. When the order was placed the entire value of the contents was declared to be £17 and only some items were reported as not arriving. It is your responsibility to ensure that we are provided with full and accurate information at the time of booking and unfortunately these are the only costs that we can consider. I understand that you have subsequently advised the contents to be far in excess of the original stated value but we are regrettably unable to make an offer in excess of the full values declared at the time of shipping. As I am the Claims Manager there is no further escalation point for this matter and unfortunately £7 for the missing goods does remain the maximum that we can offer. Kind regards,

True but something is better than nothing and obviously the lesson learned is priceless

Good Morning xxxx Thank you for your email. The details have been forwarded to the accounts team to process payment, please be advised payment can take between 5-7 working days to be received. Once received please contact the courts to close this case. Kind Regards Got this response today so hopefully will have the amount back. thank you once again

Thanks I have emailed them already with your earlier advice lets see what happens now ...

lol it is specially when I got to know that I would have gotten all the amount back only if I had acted sooner and sensibly but oh well that's life will definitely update if they renege or change offer thanks

thank you so much for your detailed response I will reply email accepting 100 pounds without accepting their defence, I know should have contacted CAG earlier but you learn everyday sometimes its the hard way Thank you soo much for the help and hopefully ill have better luck next time or be more prompt when dealing with these companies.. Thanks again and stay safe

I know very silly mistake on my part, what should I do accept the 100 and move on ?

when I logged in MCOL they have sent a response on 15th May 2020 which I have attached in this post , now what to do ? thanks Doc_20200520_160453.pdf

No I have not received any defence, the only correspondence I got from them is the one I uploaded which was on 15th May 2020. How do I apply judgement ? I mean I have to apply through MCOL ? Thanks

The total value for which the TV was sold 255 (sorry I typed 288 earlier) and 25 pounds were added in MCOL so 280 pounds in total the claim is for I am uploading the claim form in this post and have already uploaded their response in my post earlier still will upload again. Thanks MCOL Claim.pdf parcel 2 go response.pdf

Hi CAG Members, I have been reading the forum for quite a while now and have been silently chasing up Parcel2go for a claim. Back in January 2020, I sold TV on eBay and used services of Parcel2go to send it who eventually used Hermes to deliver TV, it was properly packed in original box with all the protective foam but when the TV was delivered it was like the box have been kicked and dragged and inside the screen was broken I have pictures for both the occasions before leaving me and when it was delivered which clearly show neglect by couriers based on the condition the TV was delivered. I took out insurance while booking the service not reading or realising properly that they are offering compensation for loss only and not for the damage, when I tried to claim the insurance through parcel2go they came back with this line that the insurance was for loss only. I escalated the complain and then sent PAP to them saying that they need to compensate otherwise I will be going to small claims court for this matter and they always came back saying sorry there is nothing they can do about it. Eventually I opened up a case at MCOL and got a response from P2G offering 100 pounds for the loss (total loss was 288 Pounds), so need an opinion is it worth taking it further or take the 100 pounds and close this matter here. I have attached their response in the file , any help will be highly appreciated. Thanksparcel2go response.pdf