Sainsburys Debt Loan/card bought by Arrow, being harassed by Capquest

[walkingsticks]

Had Sainsburys Loan/card taken out 2004, with a top up on the loan in 2007.

 

Advice from CAB in 2010 was to pay £1 a month as lost job and unable to continue making payments. 

Been paying that amount every since on both loan and credit card. 

Debt sold to Arrowe 2011 (I have copy of Assignment letters). 

Capquest harassing me since 2015 on behalf of Arrowe. 

 

Have received many letters from Capquest offering me a reduced amount to clear the debt (on both loan and credit card. 

Loan was £12k, credit card 800).

 

I wrote 22/1/2020 to Capquest for copy of CCA as had enough of harassment. 

They wrote back on 29/1/2020 to say they contacting Sainsburys for further information and my account on hold until end Feb whilst they do so. 

 

Had further letter from Arrowe on 10/02/2020 saying they do not accept that they are the creditor under the Consumer Credit Act 1974 and would contact Sainsburys for this information.

 

Advice please - what happens next?  

 

I have read differing accounts on here of what has happened with others with old Sainsburys debts. 

If they manage to produce a loan agreement where do I go from there,

as I am disabled and on benefits and cant afford to pay a settlement? 

 

I doubt they will be able to produce a Credit Card agreement because I never signed one.

[dx100uk]

shame useless CAB turned you into a cash cow all those years ago

all they've caused is you to run the SB date on each  to infinity.

 

until/unless arrows or their other trading name, capquest cough up with enforceable CCA's that we check here you cease all payments.

you totally ignore them...…......

 

until/unless

you get a letter of claim from one of their favourite tame/fake paperwork only  solicitors

or

a court claim from northants bulk on either

 

dx

[BankFodder]

As you have been advised above, if they failed to produce the CCA then you cease all payments.

In any event, you entered into an instalment agreement and unless the agreement says otherwise – and unless you have breached the agreement at all, then the debt has been sold encumbered by the instalment agreement and you should simply just continue paying - but without any mistakes. CAB have hung you out to dry by getting you to pay a £1 per month instalment – but in the end it should be precisely this instalment agreement should prevent any further action against you, or provide you with a reasonable estoppel defence

[walkingsticks]

Okay I will wait until end of February to see what they come back with then I will seek advice from you guys. 

 

Capquest have been ringing me, texting me, so now I know I can send them a letter to tell them to stop contacting me by phone, that's helpful. 

 

Even if I have to pay them £1 a month for ever I don't care, so long as they stop harassing me by phone, I can cope with the letters.

 

  It will cost them more in the admin costs than they will ever receive in payment.

 

Thanks, as always, for your advice, much appreciated.

[dx100uk]

not sure where we are saying to send some silly letter nor keep blindly being cash cowed??

 

by paying you WILL guarantee getting the calls and letters forever, 

 

by putting them to strict proof they hold legally enforceable paperwork all that could end.

[walkingsticks]

dx100uk

 

- Have I misinterpreted BankFodder's post re I entered into an agreement to pay £1 a month etc?  The silly letter is the one that I can send apparently to stop Capquest from constantly ringing me?

 

I do understand that the action I take depends on whether Sainsburys turn up legally enforceable paperwork, which, if and when that happens, I will refer back to you guys for advice.

 

Thanks again for all your help on here, you are invaluable.

[dx100uk]

not down to sainsbury's 

the cca went to arrows the owner of the debt.

 

as for the no ring me letter(s) we've never seen them work in all reality.

 

 

 

 

 

[walkingsticks]

thanks for replying dx100uk

 

debt was assigned to Arrowe in 2011,

I don't know why they have said they have written to Sainsburys for the documentation,

perhaps its just a ploy to put me off,

I will know soon enough because they have said they will write back to me this week "with an update". 

Then I will seek your advice on what to do next, all depending on what they turn up.

 

I do know these companies are full of dirty tricks. 

I had one company send me a letter threatening legal action, just before Christmas, two years ago. 

I asked them for the CCA (as advised on this site). 

 

They sent me back a print out of my bank account information going way back to 2004

- obviously from an online application I made for a credit card. 

Nothing like a CCA. 

 

I ignored them, and so far they haven't come back to me. 

The debt was near to being statue barred and is now statute barred so if they try again they wont succeed.

 

I have to say these companies don't seem very professional?

 

I am living in hope that Arrowe cant come up with any legal documentation. 

I should know this week.

Thanks again for all your help.

[walkingsticks]

I sent a CCA letter to Arrow back in January 2020 concerning old Sainsbury's credit card and loan debt because they were hassling me to up my £1 payments which I have continued to make to Sainsbury's via SO each month - the debt was assigned to Arrow in 2010.  Arrow replied they would need time to get the documentation from Sainsburys.  They sent me two letters, last one in April 2020 to say still waiting to hear from Sainsburys. 

 

Then today I received a letter from Arrow to say they now have the documentation but couldn't send it via post because they were very busy because of the Covid19 restrictions! and therefore I would need to email them to request the documentation be sent by email! 

 

Well, I dont want to email them because that then gives them my email address and as I dont trust them I want the documentation in writing via post. 

 

Can I insist on that? 

I am aware they are well outside the legal requirements for sending the information.  I pay £1 a month to Sainsbury's for the debt.  The credit card debt they have acknowledged is unenforceable and the payments have stopped.  What can I do over the loan please and the requested documentation?

 

Advice please and thanks in advance.

 

 

 

 

[dx100uk]

old and new threads merged

until / unless they send it via royal mail you ignore them.!!

 

never give a powerless DCA an email address.

 

 

[walkingsticks]

Thanks for replying.

 

 I am still making a £1 a month payment on the Loan to Sainsbury's - do I stop that now?  The £1 a month payment on the Credit Card Sainsbury's stopped taking so that has ceased.  What can happen if I stop the £1 a month payment on the loan?  Are Arrow Sainsbury's in disguise, I ask that because my SO is still to Sainsbury's not Arrow.

 

I suspect they havent got the documentation and all the latest letter was was an attempt to get my email address, so, no, I wont be supplying Arrow with that.

[dx100uk]

until the owner complies with your cca request you should always cease all payments