Catalogue Bargain Store - Some praise

[baggyman]

I suppose positive experiences can also be posted here. This is about The Catalogue Bargain Store in Walsall - For those who don't know, they are part of Argos and sell off the end of range items, customer returns and goods damaged itransit.

I had a Bush tumble dryer that developed a fault 2 weeks ago. After the cycle had finished, something went wrong. My son came to me and asked if I could smell burning, no, but we went downstairs to check. Opened the tumble dryer and smoke came billowing out and as I pulled the towels out and they hit air, they burst into flame. 

The 1 year warranty had expired in October, but I went into the store and asked what could be done and the lady on customer services spoke to a manager and they agreed to exchange it.  I chose another one that was priced £20.00 more than the one I had and they waived that cost as a gesture of goodwill (I was happy to pay it)

So, here is one happy customer, and a very relieved parent grateful to my son raising the alarm. I've attached a pic of what the dryer looked like....

[BankFodder]

Nice to find a responsible store like this 

[baggyman]

11 minutes ago, BankFodder said:

Nice to find a responsible store like this 

Absolutely, and I'll give credit where it is due.