Smart Meters - warning ** Resolved**

[brassnecked]

do you have a link to that document?  If so please post it up so we can have a look

[iconoclash]

try this - let me know if it doesn't work please

 

https://www.ofgem.gov.uk/ofgem-publications/41921/20121214-product-requirements-smart-metering-systems.pdf

 

 

[brassnecked]

Downloaded file needs . entered manually beforepdf to open.  Interesting clauses

 

13.21 It shall be possible to apply debits to a meter at any time such that debt recovery can take
place. Debt can be applied during commissioning of the metering system.

13.22 There shall be 3 types of debt recovery rates that can be independently configurable, and shall
be applicable to the consumer’s credit balance (does not apply to recovery of emergency and
friendly credit):

 

13.33 It shall be possible to apply consumer treatment rules/categorisation to a consumer’s meter,
which are remotely managed. Examples of treatment rules are:
a) Vulnerable consumers (interrupt should be permanently disabled);

 

So it looks like they can turn any Smart meter to PAYG unilaterally, and load alleged debt on it at will.

 

 

[Andyorch]

May be of interest contains the relative legislation

 

 

[iconoclash]

Hi and thanks for the info.  Update: today received the SAR info - great you might think. 

 

Just a waste of paper: screen prints, NO bills, NO data sheets from the meters, just copy letters of my complaints and their "we need more time" letters.  But wait, there is a disc.

For disc you have to install Nero Secure Disk Viewer - use the password sent in separate letter - only to find recordings of misc phone calls by me over last couple of years.  Doesn't give any information to me whatsoever regarding this alleged debt.  Hopeless. Why it took so long to produce a package of worthless information I don't know. 

 

Observations I did make was a sudden change from being Miss to Mrs on the screen prints, (not applicable) and something in the  "contact owner" heading/column, which may be a salesperson as I am not Hannah Leach, and I did not request a Hitachi product financed through BM financial in 2010.  (BG tabs for that page: Edit, Delete, or CLONE.)

[iconoclash]

update:

BG accepted that they had no bills or evidence of this alleged debt,

refunded the amounts

taken back to the meter

and offered about £70 as I recall goodwill gesture payment. 

 

I rejected on principle so that the Ombudsman would still investigate the matter. 

They found exactly the same, and I accepted the resolution at that stage.

 

I spent a lot of time trying to find old accounts to prove my genuine staunch denial of those alleged debts but the way the Ombudsman wrote up the case, rather implied that a debt existed which I am still displeased about. 

 

Ho HUm - life is too short to get into a wrangle over that and I am pleased however that the matter has finally been sorted out as I really hope it assists others, who are in the same position. 

 

As I have said, if anyone is alleging a debt it must be proven; you cannot go into a court of law on such spurious grounds so why should BG be allowed to shortcut the systems that are there for the protection of the people.

[unclebulgaria67]

Glad  it has been resolved.

 

You wonder how these mistakes are made.