Supanet

[Robrhiw]

new television system installed  
who he thought was sky   a comparison site   was advised service would  15 november  a sky engineer
 contacton 15 november 

 16 november a text was sent from supatel tosaying that an outstanding balance of £556.50

the account and it would be passed to a debt collection agency if not paid in 24 hours. 

outer back to supatel.
supatel refused for the landline number to be moved to sky as there was a debt on the account



the outstanding balance has now been

 increased to £61

[Andyorch]

Hi and Welcome to CAG

 

I'm not really sure what most of the above  means...but I picked up on the company name Supatel.

 

https://www.ispreview.co.uk/index.php/2019/02/6-years-on-uk-isp-supanet-chase-former-customers-for-unpaid-bills.html

 

Andy

[Robrhiw]

new Television system installed  
who he thought was SKY a comparison site was advised service would 15 November  

a SKY engineer contact on 15 November 

16 November a text was sent from Supatel to saying that an outstanding balance of £556.50

the account and it would be passed to a debt collection agency if not paid in 24 hours. 

outer back to Supatel.

Supatel refused for the landline number to be moved to SKY as there was a debt on the account
The outstanding balance has now been increased to £61

 

My Brother in law had new Television system installed as his present broad band supplier
couldnt meet his requirements, that was to link in with the SKY Q Boxes recently fittted On 30 Oct 2018,

 

he telephoned who he thought was SKY , we now know they were COMMS BROKER apparently "a comparison site"

They advertise through Google Adds and two web sites http://www.opticsinternet.com/ https://UK-ISP.COM

this one actually has a number which is Supanet Comms Broker

mislead him to believe that Supanet, an Internet Service provider would be able to help

 

It is now known that Comms Broker "does not compare" but con people in to believing they are signing up with Talk Talk BT or Sky, instead they sign with Supranet COMMS BROKER and SUPANET are based in the same building along with the Debt Collecting Company QUICK COLLECT who have been harrassing my brother in law

 

  Brother in Law made it very clear, as in the telephone transcript that he explicitly wanted SKY Broad Band and Router

no time did COMMS BROKER say we are not SKY otherwise he would have terminated the call with them.
Brother in Law was advised service would go live 15 November 2018,
a SKY engineer was arranged for that day

 

it was then discovered it was not the Sky Router which had been ordered

Brother in Law cancelled contract on 15 November 2018 as it was not fit for purpose and made an agreement with SKY

 

16 November a text was sent from Supatel to Brother in Law saying that an outstanding balance of £556.50 on the account and it would be passed to a debt collection agency if not paid in 24 hours.

Harassment started from Quick Collect

 

Router sent back to Supatel.

Supatel refused for the landline number to be moved to SKY as there was a debt on the account thus lost his telephone number of 40 years

 

The case was sent to OFCOM OMbudsman so Debt was put on hold

OMBUDSMAN decision found in Supanets favour even though they stated that BIL on 2 occasions said that he wanted to switch to SKY  

 

They also said that the COMM agent did not clarify on either occasion that you were not speaking to SkY and that they could not provide you with SKY broadband  I therefore consider Agent negeligent by not being clear about services they could provide . Ombudsman said they were dealing with many complaints conserning this company but advised to pay bill

They were previously fined £60k for these same operating practicies

 

We thought OMBUDSMAN were a fair organisation !!!

The outstanding balance has now been  increased to £619

Help

Edited August 24, 2019 by dx100uk