Advice needed

[England2018]

Hi I purchased a slush machine for my dads food van, when ordering it said I will receive tracking details within 2 business day. However it has been over 4 business days and still I have not revived any details of delivery. I contacted the company (via email, as they do not have a phone number) and they said they will update me with tracking details as soon as they are available. 

 

Now I will wait a few more days as I understand it may be the courier who is taking long, but if I still do not receive any delivery details, is there anything I can do. 

 

Would CRA still apply as the machine was supposed to be used commercially in an food van, BUT I had purchased the machine for him and I am unemployed and paid from my own bank card. 

[Andyorch]

You purchased it as a Consumer...so yes the  Consumer Rights Act applies.

 

Andy

[ericsbrother]

now although it may be intended to be sold as a B2B contract the company has agreed to sell you this item as an individual using a personal bank account (and no VAT registration requirement) so it is covered by consumer rights legislation.

As for waiting, if they had really sent it they would have provided tracking detaisl so you knew it was the courier's fault it was late. The lack of tracking number= not sent yet

[England2018]

Thanks for your information. You are correct. This morning out the blue I received the machine on a pallet. Upon inspection if packing I found it was a different machine (a cheaper version, completely differ make/model). I have contacted the company who have asked for pictures. I can confirm I didn't receive tracking information either. I have sent the pictures and am waiting a reply by email as they do not have a phone. Any help would be appreciated on what I should do.

[England2018]

I have just had a reply (along with a separate email donating tracking details- even though the machine has already been delivered) which says I will be contacted by a courier to collect the machine, and that a refund will take me 5-10 days to receive, or I can wait the long for them to resend the correct machine. 

 

What would you you guys do considering the machine is cheapest by this company by about £200. Would you stick with them or pay the extra. 

 

I should also tell you that I asked to be compensated by way of some free slush cups and straws ect, however they posted their T&Cs which day they are not responsible for any losses so will not give any compensation.

[England2018]

I appreciate the replies I have been given, buttt, am I in the wrong section of the forum as I don’t seem to be getting many replies here. Thanks

[Andyorch]

Was the purchase online ?

 

Andy

[England2018]

Yes, it was on their website. 

[Andyorch]

Thread moved to Online Stores Forum.

[England2018]

Hi I have decided I don’t want to use this company, however they say a refund takes 5-10 working day, however as we don’t have much good weather I want to buy the machine form a more reputable seller ASAP, is there anything thing I can do to remains a quicker refund. The machine cost over a grand so I don’t have any spare money to be paying for both machines.

[Andyorch]

You automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person - unless it’s bespoke or made to measure.

The cooling-off period starts the day after you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund.

 

https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

[England2018]

Hi, the machine got collected last Monday, however I have not received the refund and they have stopped responding to my emails. I paid with my card through PayPal. What should I do in order to proceed to get my refund. 

[dx100uk]

you can do a chargeback ring your bank