Perfect home issues

[Hadanuff]

Hello everybody I hope that you can offer me some help with the issues that I am having with Perfecthome.

 

Back in December I took out finance with Perfecthome for a mobile telephone which was stupidly expensive.

 

At the time I was in full time employment and managed to maintain the weekly payments until my hours was reduced in January which caused me to struggle making the agreed payments.

 

As expected I started to get bombarded with texts asking me to contact them to discuss my account which I did and I ended up entering in to several repayment plans which again I struggled with.

 

I decided that enough is enough and contacted their Customer Service Department to inform them that I wanted to hand back the handset, the person I spoke to told me to return the item to their head office with a covering letter and that my account would be closed with nothing further to pay, all good I thought I've done the right thing by returning the item back to them.

 

Anyway, unexpectedly one of their agents visited my at home at the start of this week advising me of the arrears on my account, I told the agent that as advised by the Customer Service Department I have returned the item with a covering letter, the agent then looked surprised and he asked me which office as we have two?, I told him that as advised I have returned the item to your head office.

 

He left after telling me that he will make some more enquiries but that I may be liable for the full cost of the item if it is not received back and it was a waste of time visiting me.

 

So three days later and not receiving any further texts or calls and thinking that they have received the item back I receive another text informing me that they plan to visit me at home tomorrow to discuss my account......

 

The fact is that I have returned the item at my own cost but I fear that I have been given incorrect information, I would like some advice on how to proceed though I have e-mailed a Formal Complaint to Perfecthome as well as their Managing Director putting them in the picture as well as asking for texts and home visits to stop.

 

Lets see what happens.

[Andyorch]

Go out for the day......let them write to you about your account.

 

 

Andy

[Hadanuff]

Just to update, when I called Perfecthome I did record the telephone call to their Customer Services so I have proof of the conversation and the advice that they gave to me.

[dx100uk]

Tell them to go away

They are not bailiffs and have zero legal powers