Stove cooker and AO.com

[naff50]

i have posted on this mse forum to get more info

 

Hi all

 

I have been given a run around by stove cooker manufacturer and Ao.com.

 

I recently purchased a stove cooker and fridge from ao.com . It was purchases around june time . i purchased it on finance via v21.

 

The cooker is called SFG60DOP . A few weeks after we brought it the rubber feet on the pan support melted away . i phoned the manufacturer and they sent new pan support.

 

A few week down the road the pan support melted away again and there was discoloration around the large hob. Looks like the paint has bubbled up. The oven was also taking a lot of time to heat up.Just baking fish finger would take around an hour and half.

 

They way they have fixed the rubber under pan support is not very professional .i took images of the rubber support when i received the new pan support. Before it was used

 

I got images but i cant post link here being a new user.

 

i phone the manufacturer again and they decided to send new pan support and book an engineer. The engineer placed his tester in the oven .He said if the temperature reaches around 15C near the targeted temp then the oven is working fine . The oven reached the temp and he said it looks okay..He couldn't explain why the food takes so long in the oven where in the old oven it took just 30 minutes

 

Regarding the burnt mark he said this happens due to over hanging pots. Meaning we are using large pots. According to engineer this is also causing the rubber on pan support to melt.

 

Engineer didn't look or took any pictures of the pots. He said stove will be in touch.

 

Two weeks later i called stove and asked what they will do about the cooker.they said as i was using large pan , it is not covered under the warranty.I measured the diameter of the pots and the largest have is 10 inches pressure cooker. i told this to stove and there manager said pressure cooker is not designed to be used on this cooker. therefore i am not covered under manufacture warranty.

 

I am only supposed to use small pans on this cooker. we are a family of four and my wife has been using this pressure cooker for a long time.our old cooker never got burnt. Nearly everyone i know uses the same size pressure cooker and their gas hob is fine.

 

I phoned AO then.they contacted Manufacturer. they came back to me saying the same thing.

 

They will not help me as i was using wrong pots.

 

i have looked the manual page 7 and it doesn't mention pressure cooker.

 

Manual is available on stove website.

 

All it says in the manual is

 

Always ensure that pan bases are dry and flat before using them on the hob.

 

• Always position pans over the centre of the heat zone, and turn the handles to a safe position so they cannot be knocked or grabbed.

• Always use pans which are no smaller than 100 mm (4”), or larger than 250 mm (10”) in diameter.

• Limit the maximum flat based pan diameter to 230 mm (9”) above the wok burner, if two or more other hotplate burners are in use at the same time.

• Always match the size of pan to the heat zone – do not use large pans on small zones or vice versa.

 

Neither AO mention on there website that do not use this cooker with a pressure cooker.

 

Has anybody come across this.I am never buying anything from AO.com or Stove made appliances.

 

naf