British Gas prepayment meter debt

[Megan99]

Back in 2014 I agreed a payment plan with British Gas for monthly payments of £40 and £30 for our gas and electric.

This continued successfully until April when I asked (as I had missed the previous months payment) if I could increase payments to £50 each per month.

I was told that I couldn't as my plans were cancelled as they had not received payments.

I had also been told (I hadn't) that I needed to increase payments to £140 and £80 per month.

I have an email stating that on 9.4.14 I owed £852.71 for gas and £466.49 electric.

 

 

At this point it was too late and to try and resolve as BG made us have payment meters added.

We agreed £5 per week for both utilities would be taken.

 

Fast forward to January this year I thought I would ask if we could go back to direct debit payment credit meters.

 

 

I emailed to request this.

I have an email from 18/1/2016 which states

"I confirm from our records there is no outstanding balance on your Gas or electricity accounts."

 

 

I was told I would need a credit reference search done with experian and because I know my credit history is poor, I did not pursue this further.

 

We are now selling our house

today I emailed BG just to clarify there are still no amounts outstanding.

I was therefore shocked to receive a reply saying that I owe £833.07 for gas!

Our boiler was not working for a part of this year but even so I cannot believe in 2 years 5 months I have only paid off £19!

 

 

Apart from the fact I was told in January there was no outstanding debt!!

 

Am I within my rights to ask BG for a statement of account showing all payments made?

[dx100uk]

yes ofcourse you can

you should [or can if you are still a customer]

view them online.

 

 

dx