More airlines signed up to flight delay ombudsman schemes

[Michael Browne]

Regulator the Civil Aviation Authority (CAA), which no longer deals with complaints flight delays and cancellations, has announced that a total of 20 airlines have now signed up to approved 'Alternative Dispute Resolution' (ADR) bodies.

 

Customers with complaints aginst those airlines who have signed up with the Retail Ombudsman will have thier case dealt with free of charge.

 

But British Airways, easyjet and Thomas Cook have signed with CEDR which charges customers a £25 fee for unsuccessful claims for compensation

 

https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/Alternative-dispute-resolution/

 

Retail Ombudsman

 

Air Astana, Air Canada and Air Canada Rouge,Asiana Airlines EgyptAir , Flybe, Ryanair, SkyWorks Airlines AG, South African Airways TAP Portugal Turkish Airlines, Wizz Air

 

 

Centre for Effective Dispute Resolution (CEDR)

 

British Airways, easyJet, Thomas Cook, Thomson (TUI)

[andydd]

As in the EU 250 euro compensation for delayed flights ?

[Rexroth]

Might it be better to use Sec75 for claims over £100 and then the Financial Services Ombudsman which is free/?

[smod123]

Only in the Uk would companies join a scheme where they charge a person for there delay and that we pay for ourselves to be told that the flight delay was due to delays out of our control .

Talk about sticking 2 fingers up .