Aldi Bike Rack

[Badhairdaygirl]

Hi there,

 

I wonder if you can help. I purchased a bike rack from Aldi and assembled it according to the instructions. I put the bikes on the back and headed off on holiday. We had been travelling less than 10 minutes on the motorway when the 2 of the bikes flew across the motorway. By some miracle nobody was hurt. The strap had snapped as the cradles had worked loose and there was nothing to stop them flying off.

 

The motorway patrol came and retrieved the bikes, one of which was totally destroyed. He then put the other bike back on the rack, used the snapped strap to attach and ensured it was secure.

During the remainder of the journey from Liverpool to Plymouth, I had to keep stopping to push the cradles back down the rack as they continued to work loose. On the return journey, I used bicycle locks to attach the bikes and this worked okay.

 

I complained to Aldi and they claim that becuase I didn't take a photo of the rack attached to the car when I set off, and because I binned the strap as I used bike locks on the way back, that it must be my fault and I must have attached the strap incorrectly.

 

They have given me £30 in Aldi vouchers which means I have to spend them back in Aldi.

 

It was a horrendous experience and I cannot believe they are taking this approach. Can anyone advise me?

 

Thanks

 

Jackie

Edited August 26, 2016 by honeybee13
Paras.

[Conniff]

Having destroyed any evidence, you have certainly narrowed your chances.

 

Consumer regulations doesn't say you have to have photographs of everything, so get a quote and send a copy to Aldi along with the motorway patrol report that he will have had to make.