247moneybox gained full FCA Authorisation...

[messedaround]

In February...

 

http://www.prnewswire.com/news-releases/active-securities-secures-full-fca-authorisation-569623481.html

 

Yet... My complaint with the FOS - They completely ignored.. so it has to go to an adjudicator.

 

How do they gain this status if they ignore the FOS? How is responsiveness to the FOS not a requirement?

[fkofilee]

Who did you send it too?

 

mhannay@activesecurities.com - CEO - Mr Mark Hannay

 

Send him a polite reminder and tell him that you are not happy youve been ignored

[messedaround]

I will give that a try...

 

I sent it to the FOS and 247 have completely ignored their recommendations email/letter and not responded at all so now its been sent to an ombudsman for review which could take months :/

 

It amazes me that to get FCA authorisation this stuff is not taken into account!

[fkofilee]

Actually the FCA do thorough investigations into the company's complaint and compliance processes... And i dont mean this to sound harsh, however, they do it on a overall basis and not individual basis when looking at complaints

Clearly they are doing something right to get authorised, although as we all know, PDL are a questionable market source,

[TQLS]

Authorisation is not a mandate of excellence by the FCA; it is simply that the company concerned has met the basic criteria to qualify for a license to operate in the sector.

 

All PDL companies undergo periodic reporting processes post authorisation to ensure that they adhere to their pledges when they applied for full authorisation.

 

So if they get a significant number of complaints, this could have a very negative effect upon their ability to keep that license.