Help brighthouse

[Maggief2]

Hi

looking for some help

 

 

got a Xbox from bright house and gave it as a prezzy

now don't speak to this person so no chance of getting it back to give bright house it back

 

 

hitting really hard times

 

 

could I buy a replacement and give that back same specs ect

or would they know I have paid over £600 for it already

 

 

but have other things on account that I want to keep eg washing machine

thanks

[martin2006]

The short answer is no.

If it were discovered that it was not the xbox you purchased you could then be liable for fraud.

Have you spoken to their store manager about removing all the osc/dlc or 5* cover that you were no doubt forced to take?

[Maggief2]

I need the insurance as not got home insurance

[dx100uk]

you don't!

 

 

there are not rules whatsoever that dictate you must have HP goods insured

its solely their business model to make the whole thing a good money spinner.

[Maggief2]

I am just gonna have to keep paying it's killing me paying over £1200 for something I don't have and no cane of getting back off ex

[martin2006]

Maggie you dont need the insurance, even if you had your own insurance it would not cover the xbox if its not in your possession anymore.

The OSC is OPTIONAL service cover and is covered under the consumer rights act 2015 or SOGA

The DLC is damage liability cover which, if you had contents cover would have to extend to goods on hp.

Neither cover is needed, its throwing money away, if you claimed it back you would have probably paid off the xbox by now

[Jason BrightHouse Web Rela]

Good Morning Maggief2,

 

Thank you for your feedback.

 

I am sorry to hear about the issues you're facing in regards to your account with us. Unfortuanetley due to this being a public forum and for the purposes of DPA we cannot discuss account details on here, I have however logged this for you with our Customer Relations team under the reference 258581.

If you get in contact with them on 0800 526 069 they will be able to assist you further.

 

Jason at BrightHouse

 

Web Relations