Closing an account after fee dispute (advice please)

[Jake the snake]

UPDATE no2.

 

So I received a second phone call today, this time from the Executive Complaints Dept. I think this is because I sent my complaint email to ceo@santander.co.uk - it obviously reached the right person.

 

He was a very nice man and I explained everything, he told me I didn't have a Basic Bank Account but the 'next one up' Instant Plus with a debit card.

 

The long and short of it is that he is going to remove the charges and close my account as I requested and he will 'enquire' to see if they can amend any defaults on my credit file.

 

Of course I politely gave him a bit of earache about banks and unfair charges etc... and he seemed to accept my point on a personal level, but business is business.

[ThedaBara]

UPDATE no2.

 

So I received a second phone call today, this time from the Executive Complaints Dept. I think this is because I sent my complaint email to ceo@santander.co.uk - it obviously reached the right person.

 

He was a very nice man and I explained everything, he told me I didn't have a Basic Bank Account but the 'next one up' Instant Plus with a debit card.

 

The long and short of it is that he is going to remove the charges and close my account as I requested and he will 'enquire' to see if they can amend any defaults on my credit file.

 

Of course I politely gave him a bit of earache about banks and unfair charges etc... and he seemed to accept my point on a personal level, but business is business.

 

Wow… so if you want to get results, go to the top. Great news! TB