Buy As You View miss-sold "All Sorted"

[Happiness1974]

I went with BAYV in 2013 after a relationship breakdown as I had no TV. The agent that called said I couldn't get any goods without "all Sorted" so what I thought was a £4 a week payment turned into £8 a week payment.

 

Not long after I got a laptop off them and my payments went up to £20 a week which I paid on time every week. Last year I lost my job due to illness and I phoned BAYV to ask if I could reduce my weekly payment.

 

They told me I could cancel "all Sorted" which was £9 a week so I've now been paying £11 a week in total for the past few months.

 

 

It just dawned on me recently that I was told I Couldn't get the goods without insurance, so how come they managed to let me cancel it.

 

I contacted them and I received an email saying they listened back to my phone call and apparently I was ASKED if I wanted insurance and I said yes.

 

 

I told them that I do not recall this conversation as the agent called to my house it wasn't on the phone.

 

They said they will get back to me on this matter. Has anybody had anything similar happen.

 

I want the £9 a week I have paid for 2 and a half years back.

Edited February 4, 2016 by fkofilee
Tidy Up

[Andyorch]

Hi Happiness1974 and Welcome to CAG

 

I have moved your thread to the appropriate forum.

 

Regards

 

Andy

[fkofilee]

Good Afternoon Happiness1974

 

I see Andy has welcomed you to the forums. Now BAYV...

 

How youve directly complained to Head Office about this? Or did you complain in store?

[Conniff]

I contacted them and I received an email saying they listened back to my phone call and apparently I was ASKED if I wanted insurance and I said yes.

I told them that I do not recall this conversation as the agent called to my house it wasn't on the phone.

 

So caught out again. I bet there were some choice four letter words said in the office after you told them that. If they recon they listened to the recording then they must have one and you are entitled to a copy of it.

I wonder what their reply would be if you asked for a copy of something that never happened.

[Conniff]

The ‘All Sorted’ cover that we offer, gives customers piece of mind...

 

... but most of all it gives bayv a big fat easy money profit.

[Happiness1974]

Good Afternoon Happiness1974

 

I see Andy has welcomed you to the forums. Now BAYV...

 

How youve directly complained to Head Office about this? Or did you complain in store?

sorry for the late reply I'm just figuring out how to navigate this place lol. I contacted them via email, I've since had a letter telling me they are looking into this.

[Happiness1974]

... but most of all it gives bayv a big fat easy money profit.

Lol totally agree, was meant to say peace of mind ha, a Freudian slip as I was thinking of giving them a Piece of my mind. Also what I didn't originally say is that the agents I have met, well they don't seem professional at all. Just the way that one of them spoke to me made me feel like I was beneath him.

Edited February 6, 2016 by Happiness1974

[Happiness1974]

So caught out again. I bet there were some choice four letter words said in the office after you told them that. If they recon they listened to the recording then they must have one and you are entitled to a copy of it.

I wonder what their reply would be if you asked for a copy of something that never happened.

So I should definitely ask for this copy huh

[citizenB]

So I should definitely ask for this copy huh

 

You could ask them for it, or you could send a DSAR asking for copies of all data, including telephone conversations that have been generated over the period of your time with them.

 

I would think one of two things will happen -

 

1: They will advise an error and that no telephone conversation took place

2: The recording will disappear or they will say they only keep them for a specified period of time. (the latter of course will then raise the question of how did they listen to it ?)

 

IMHO, you should make a formal complaint to their Head / Registered office - point out that it is fairly obvious that you were misled and you now want a refund of all the payments you have made in respect of this mandatory product. Your letter should be headed Formal Complaint and should be sent by a tracked mail method.

 

They have 8 weeks to resolve your complaint satisfactorily, after which time you can then escalate to the Ombudsman.