Help with Barclaycard PPI refund offer.

[Annisa]

I have tried searching on this thread to see if someone else has posted this query before but have not been able to find anything. So apologies if this issue has been raised before.

 

I recently made a complaint for the mis selling of PPI on my mothers Barclaycard which she had between 1998-2011. Now barclays has written to us with a final decision letter stating they are upholding the complaint and have offered £768.41 as a refund. I know that this is nowhere near enough the money my mother is entitled to as in the early 00s she was using the credit card like nobody's business and did actually run into a lot of debt because of this, but thankfully that has been payed off.

 

On the final decision letter barclays have stated that they have been unable to accurately calculate the refund because their investigation has been unable to find any record of the premiums she paid. So they have used an average value for the premiums paid based on someone who was sold a comparable policy. They have said they are happy to to recalculate the refund if she is unhappy with it. How would I go about proving that this refund a lot less that what my mother is owed. I have read up on SARs is it true the banks can only go back 6 years for any statements? My mother herself has not kept any statements for the card.

 

How can I go about disputing this offer if i have no proof of the payments made?

Also I didn't get a chance to read the final response letter from Barclays until a week later but by then they already put the money into my mums account, does this mean that barclays see this as acceptance of the refund and the case has been closed?

 

Any help regarding this would be much appreciated! Thank you.

[shamus59]

You normally have 6 months from the date of the final response letter (FRL) to take the matter up with FOS (they should have told you what rights you have at the bottom of the letter).

Although FOS normally only deal with cases that were taken out after the 14th January 2005, they have been known to take on a case that although the PPI was enrolled before this date, it was still being paid for a fair few years after it.

You nay also be able to contact the Finance and Leasing Authority (FLA) if Barclaycard were members at that time. Barclaycard should also have a Customer Care Manager who would review the details of your case if you are not happy with the result.

 

Did they give you any sort of breakdown on how they reached the figure of £768.41?

 

James

[merlin100]

Hi annisa, Ive just had a refund from Barclays re PPI. Did you get a letter in which it outlines how theyve broken the refund down? If not, Ive put mine in my thread ]Barclays, PPI, and Linked Cards so all can see how they arrive at their monetary descision.

[Annisa]

the breakdown is as follows:

Refund of payments made by you for PPI cover based upon comparable policy: £374.18

Refund of interest charged on PPI premiums charged on a comparable policy: £201.47

8% Interest statory compensation: £240.94

income tax deduction: £48.18

total refund payable: £768.41

 

Thank you for taking the time of to reply guys, I have decided to try my luck and do a SAR to get the previous statements, if this fails then I guess off the FOS i go

[Annisa]

So I finally received the SAR from Barclays and they have sent me copies of the credit agreement between my mother and Barclays, but have only provided me with statements going back to 2007. Does anybody know of a way to get them to send me the statements for earlier than that please?

 

Thanks

[shamus59]

Just ask them for all the statements that they have prior to 2007 (if they still have them).

The company that I work for kept statements going back to 2009, but this year they now only go back to 2010 as legaly they only have to keep them for 6 years, but in saying that, every company is diffirnt and Barclays may go back as far as when the agreement started, but it could be that they only hold records from 2007.

 

Sorry I couldn't be more helpful

 

James

[caro]

I think Barclays keep data going back 10 years, so you may not get much more. No harm trying though. You never know ......

[martin2006]

http://www.consumeractiongroup.co.uk/forum/showthread.php?50946-AllanLyn-v.-Barclays

 

Have a look at this thread, barclays microfiche system was deemed a "relevant filing system" for the purposes of the data protection act request by the ICO

[RachelBA]

I had (have) a Goldfish claim that I got paid 800 pounds from Barclaycard recently. In the settlement letter they stated that the card started in Novenber 2002, but they did not have records from nov 2002 to december 2003... So, they estimated the amounts. Fortunately I found all my old statements going back to May 1999 and its currently with them. The point of writing is that when I knew how much I was being offered (like the original poster above) I had a pretty good idea it was nowhere near enough... Good luck

[martin2006]

Of course it wouldn't be Rachel, damage limitation exercise as you would no doubt have been required to sign a full and final settlement.