Plusnet, CISAS ruling and disputed debt sent to debt collectors

[avoidplusnet]

Hi everyone,

 

I'd be grateful for any advice you can offer:

 

Plusnet offered terrible service so I reported them to CISAS. CISAS ruled that a) plusnet had to pay us £250, b) get our services working and c) if we decided to leave were not to charge us for any outstanding contract charges.

We did decide to leave and in Dec 2015 I received an email informing me I needed to pay a final bill including outstanding contract charges.

I responded asking for an itemised bill by post, and pointed out that they were instructed to not charge me for outstanding contract charges. I never received a response to this email, nor an itemised bill.

I had prior to December been 'locked out' of my Plusnet online account so I had no means of checking the bill.

 

Early Jan 16 I received another email from Plusnet- again, informing me I needed to pay a final bill including outstanding contract charges.

I forwarded the initial email I had sent in December, again asking for the same information.

 

Last week I received a letter from a debt collection agency on behalf of Plusnet.

 

Plusnet have proved themselves to be utterly vile; they know I have a disabled son who suffers from anxiety and they - for many months - would instruct engineers to just turn up without any notice, even though I informed them of the problems this causes, and CISAS ruled in our favour over this issue.

I have emailed CISAS with this information but wondered if there was anything else I should be doing and would be grateful for any advice.

 

Thank you.

[fkofilee]

Hi APN, Welcome to CAG

 

Send a copy of the CISAS ruling, along with a complaint to

 

andy.baker@plus.net

 

Thisll end it swiftly. Ignore the DCA, There isnt anything else they can do to you at all