Lowell - 3 Networks - Default on my Credit Rating

[celtic123]

Hello All,

 

Hoping this is in the correct forum.

 

I am stuck in limbo with Lowell and 3 Networks with a default on a Pay as Go direct debit, which should not have been there.

 

I called into the 3 Networks Store and asked for my direct debit to be cancelled, I also left £40 credit in that account.

 

It was agreed into store that no money would be owed, I unfortunately do not have anything to back this up in writing

 

I went to apply for a Mortgage last year and was told by the broker to check my credit rating,

I checked my credit rating and seen 3 years of defaults for Lowell.

 

 

I called Lowell up last may and they told me this was a 3 networks debt,

I explained my case and Lowell told me to pay the £25 and all would be ok,

that this debt would be cleared from my credit rating, it would take up to 50 days.

 

I called Experian to see why this was not cleared as a default on my account,

they said I would have to talk to 3 Networks as the default came from them.

 

I spoke with 3 Networks,

they understood the issue and want a letter from Lowell to say the debt has been cleared

and that there has been a miss understanding,

 

 

Lowell said they dont do that, however a lovely lady in customer service said she would try her best to talk to 3 Networks.

 

Both Parties just need contact but either one will contact each other,

is there a way to make them speak to each other and clear my default which should not have been there?

 

This is the only default on my credit profile, will this affect my credit rating going for a Mortgage?

 

Thanks for any help on this

[dx100uk]

the issue is with 3

lowells fleeced you blind.

 

 

many mortgage providers ignore the odd gadget debt now-a-days.

as that's what it was , a gadget.

 

 

pers i'd write to the CEO of 3 and ask it to be removed.

 

 

dx

[fkofilee]

Right stop talking over the phone, youve been had.

 

A Default remains for 6 years nonetheless and has to show the true reflection of the account unless there has been a massive mix up.

 

Email the following with a complaint;

 

Sara.DeTute@lowellgroup.co.uk

james.cornell@lowellgroup.co.uk

david.dyson@three.co.uk

Customer_Relations2@lowellgroup.co.uk

 

This will get them talking to each other.

[celtic123]

Thank you both for the replies, I will email the above

[Andyorch]

Hello All,

 

Hoping this is in the correct forum.

 

 

Afraid not this is for catalogue debts...thread moved to Debt Collection Agencies.

 

Regards

 

Andy

[dx100uk]

think that was me sorry

 

 

meant to put it in the telecoms one

 

 

dx

[celtic123]

Afraid not this is for catalogue debts...thread moved to Debt Collection Agencies.

 

Regards

 

Andy

 

Sorry Andy, thank you

[thunderballs]

Thank you both for the replies, I will email the above

 

Sort the spacing out in the email addresses otherwise they'll come back as delivery failures.

 

I've also got a lot more email addresses for Lowells - emailing all of them should get a quick responses. I've also got about 200 individual email addresses for Three as well.

 

And about 60 for Drydens - I'll forward all of them on to whoever might need them. I'd really hate for all three companies to get their inboxes filled up.

 

I'd also advise setting up a free hotmail account that you can afford to drop at any time.