PCN (London Borough of Havering) - No video evidence available

[essjaydee]

Hi everyone,

 

Thanks in advance for any help or advice you can give.

 

My parents (both OAPs) have just received a PCN out of the blue for supposedly taking an illegal right turn on a town centre road. There are actually zero right turns on the street in question, so the only thing that could have happened (although they cannot remember it) is that they made a u-turn using a supermarket loading bay situated on the right of the road.

 

There is a photograph enclosed that only shows the car driving down the street, (it could be on any street, in any town, judging by the photo!), so naturally we went online to check the supporting video footage that this photograph was supposedly from, only to find that the photo is the only evidence included on the page.

 

The main question here is what should they do now? It is impossible to speak with a human on the telephone, but they do not want to pay a fine without seeing the video of the incident actually happening. Is there a particular contact they should make to request the footage or should they challenge the PCN? Obviously, they worry that if they take too long or challenge and fail, the fine will double.

 

Thanks guys!

[Michael Browne]

You can view the video, if it exists, at Havering's Public Advice and Service Centre at the Liberty Shopping Centre.9-4pm Mon-Fri.