Adrian Flux motor insurance

[colin52]

I have been insuring my kit car with Adrian flux since 1980,

 

in 2004 I insured my Pajero, I recently changed the Pajero for a newer 4x4, as I had 6months to run with my insurance I stayed with Adrian Flux, big mistake!

 

they told me that my current insurance company wasn't the best for the new vehicle and recommended cancelling my remaining 6mths and getting a 12 mth policy with Aviva, they are the experts?

so I complied. they allowed me £140.00 pounds for the remaining 6mths and charged me a further £326.43 a total of nearly £470.00.

 

I then went on line and checked out various comparison sites.

Should have done this first I know.

 

the first site I checked was Adrian flux £275.00,

the next was Aviva £324.00

various others including Hastings Direct

which had better cover, lower excesses and was only £279.

 

I got back in touch with a view to discussing the problem and after being passed around 3 different call handlers I was told a manager would ring me back, as I was going to work I said it would have to be before 10:30am and was told no problem I would get a call back before then, surprise I didn't.

 

I then contacted them when I returned with a view to cancelling my policy and was told I wouldn't get the £140 from my previous policy as I had agreed to cancel it and the money I would get back would be the £326.43 minus handling and cancellation charges.

 

I explained that although I was very unhappy with the situation it appeared that I was stuck with them for 12months at which time I would not be using them again ever, nor would I use Aviva as they had the bad judgement to use Adrian flux as a broker.

 

Sorry Aviva. When my kit car insurance is up for renewal I will also be using a different broker.

 

I have been driving for 43 years without a claim and stayed loyal to Flux for the last few years ,

PS I still never got to talk to a manager. they also took payment from my credit card without me reciting the number,

how is that, I thought they weren't allowed to record such details.

Rant over, but be warned you can't trust them.

[unclebulgaria67]

I have been insuring my kit car with Adrian flux since 1980, in 2004 I insured my Pajero, I recently changed the Pajero for a newer 4x4, as I had 6months to run with my insurance I stayed with Adrian Flux, big mistake!

they told me that my current insurance company wasn't the best for the new vehicle and recommended cancelling my remaining 6mths and getting a 12 mth policy with Aviva, they are the experts? so I complied. they allowed me £140.00 pounds for the remaining 6mths and charged me a further £326.43 a total of nearly £470.00.

I then went on line and checked out various comparison sites. Should have done this first I know. the first site I checked was Adrian flux £275.00, the next was Aviva £324.00 various others including Hastings Direct which had better cover, lower excesses and was only £279.

I got back in touch with a view to discussing the problem and after being passed around 3 different call handlers I was told a manager would ring me back, as I was going to work I said it would have to be before 10:30am and was told no problem I would get a call back before then, surprise I didn't. I then contacted them when I returned with a view to cancelling my policy and was told I wouldn't get the £140 from my previous policy as I had agreed to cancel it and the money I would get back would be the £326.43 minus handling and cancellation charges.

I explained that although I was very unhappy with the situation it appeared that I was stuck with them for 12months at which time I would not be using them again ever, nor would I use Aviva as they had the bad judgement to use Adrian flux as a broker. Sorry Aviva. When my kit car insurance is up for renewal I will also be using a different broker. I have been driving for 43 years without a claim and stayed loyal to Flux for the last few years , PS I still never got to talk to a manager. they also took payment from my credit card without me reciting the number, how is that, I thought they weren't allowed to record such details. Rant over, but be warned you can't trust them.

 

Make a formal complaint in writing that you have suffered a loss due to bad service advice provided and threaten to go to the FOS. They may offer compensation.

 

Problem with amendments to existing policies, is that the rates are often higher than new policies and there are admin charges.

[colin52]

I have since had correspondence from one of the Adrian Flux managers and he has investigated the complaint.

He then had a lady cancel the original insurance, obtain a different one using a new company with the same terms and reimburse me the difference of £167.83, making the insurance much closer to what was expected.