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RBS Revolve Account problems


danny1105
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Can anyone help please.

 

RBS allowed my son to open an account online and then verified account in branch with ID proof back in August.

 

Paying in book arrived with letter saying debit card and PIN to follow.

Nothing arrived after 2 weeks.

 

Lots of calls eventually got an answer mid October saying sorry cannot issue a debit card on that account on that particular sort code with that branch (Child & Co. London)

 

Unable to put any money in as no way to get it out.

3 failed attempts by RBS to transfer to another Sort Code eventually our patience snapped and we have gone elsewhere.

 

Still no proper answer to how it went wrong.

Looking now for compensation because of not being able to use account for 2 months.

 

Any idea how to calculate non-financial loss and for time spent sorting it out (many hours!)

 

Any advice gratefully received

Edited by dx100uk
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