Ryanair (how much)

[60's child]

free meals and refreshments appropriate to the delay

 

Does anyone know what this means?

 

I was recently delayed coming back from Portugal.

 

After 2 hours we were given a voucher for 5 euros (£3.50). A sandwich cost 5 euros so we had to pay for drinks.

 

Am I expecting too much to want refreshments to include at least a drink with my sandwich, I suppose I could have had a packet

 

of crisps instead.

[citizenB]

My flight is delayed – does my airline have to look after me?

 

If you are travelling from a European airport or with an EU airline and your flight is delayed by more than two hours, your airline may have to offer you a “welfare package” including food, drinks, two phone calls and, if you are delayed overnight, accommodation plus transport to and from where you are staying.

 

When your airline is obliged to offer you this welfare package depends on the distance you are travelling in kilometres. The table below outlines your rights:

 

Length of delay before you are entitled to assistance

 

Flight length Delay

0 – 1,500km (eg Manchester to Frankfurt) More than two hours

1,500 – 3,500km (eg Newcastle to Majorca) More than three hours

3,500km + (eg London to Delhi) More than four hours

 

Source: CAA

 

If your airline does not offer to provide the welfare package itself – for example, in the form of meal vouchers or by booking accommodation for you – talk to a representative at the airport to find out what they consider “reasonable costs” and get an agreement that you can sort out your own welfare.

 

If you do arrange your own accommodation or buy meals, keep all of your receipts to make claiming back any costs you have incurred as easy as possible.

 

 

 

 

http://www.travelsupermarket.com/blog/am-i-entitled-to-compensation-for-a-delayed-flight/

 

You will need to read quite a way down, however, it looks to me as though there are several factors needing consideration. How long the flight is, and how long the delay. But it does look as though if there is a delay of 2 hours then you should be offered a welfare package... 3.50 euros that doesn't even cover the cost of a drink/sandwich doesn't sound very much to me.

 

 

https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/if-your-flights-delayed-or-cancelled/