Virgin Media Broadband Bill Increase

[innocent_man]

hi all,

 

Today I received a letter from Virgin Media broadband telling me that my bill will be increased by £1.75 from 1st of November. I install this broadband about three months ago. I choose the plan which will be unchanged for 24 months. Not the one which is half price and then jump into £30 per month after 12 months.

 

So my question is can Virgin media do this? I heard in past that offcom change its law so mobile phone comapnies can't charge more mid-contract. Is this the case with Broadband also?

 

I have 50MB broadband and I am paying £28.50 already for it.

 

thanks in advance.

[innocent_man]

I was searching over the internet regarding this matter and find this link helpful. So basically I can ask them to disconnect me or cancel my contract.

[mikeymack2002]

The £1-75 looks like their paper bill fee. Have you registered for paperless billing?

 

BTW VM have a habit of adding fees regularly and not informing the customers. Also watch out for their other trick which is to give you a free Internet speed boost then charge you for the higher level. Finally if you miss a call never hit the redial the number. Try to write it down and dial it yourself. As they charge a fee for that too...

[barns66]

They send bills with 2 months chargers on them too

[mikeymack2002]

This is normal practice for VM they ask you to be one month in advance as per T&C's. Keep an eye on the extra fee and register for online billing this is free..