Wonga Ignorance

[messedaround]

Posting this here as it may get more views.

 

Months.. maybe a year? Ago, I received the wonga redress letter.

 

Wonga were included in my DRO so the balance should have been cleared. Their offer to me was something like £50 off my balance.. Which is zero.. But that is not how they see it..

 

As I had a zero balance from the DRO, I contested this, especially since Wonga started all my PDL issues and were horrible. I never heard back. I have sent numerous formal complaints and heard zilch. What can I do?

[citizenB]

Escalate your complaint to the Financial Ombudsman - however, you will first need to restart your complaint with Wonga because the FOS wont look at a complaint where the final response from the company is more than 6 months old.

 

So.. formal complaint to Wonga - send it to their Head/Registered office. They will have 8 weeks in which to provide you with either a satisfactory resolution or a final response letter - you must then immediately escalate your complaint to the Ombudsman.

[messedaround]

Thanks - will do this tomorrow.

[citizenB]

Please let us know how you get on. Make sure that you send your complaint to Wonga via a tracked method, so they cannot deny receipt.

[messedaround]

Will do