Amazon or Manufacturer

[snowy101]

Hi,

 

i bought a pair of soundmagic ear buds from Amazon in May 9th, 2015 ,

all good until this week.

 

 

The left ear has blown / shot / stopped working.

These have honestly had very light use,

3 times a week for about an hour or so at tops.

 

 

Always put back in the case when not in use & looked after.

 

 

What can i do & who do i contact.

 

 

Having looked at the Amazon site it is a 30 day return policy so not sure how to proceed .

 

 

Any help will be gratefully received.

[i hate bailiffs]

I would say you need to go to the person you brought it off

It should be their problem to sort

[dx100uk]

nope amazon they sold it to you.

 

 

look at the consumer act 2015 link.

 

 

how did you pay amazon..credit card hopefully?

[BankFodder]

Amazon are normally excellent and tend to have a no-quibble return policy.

 

Why don't you contact them https://www.amazon.co.uk/gp/help/customer/contact-us and use their email service to tell them that it is a faulty item. Unless you have a history of doing this, they will most likely replace it for you

[snowy101]

Hi, i paid via my debit card, i have never returned anything before . I will use the link provided & see how i get on.

 

Thanks for the reply's & advice.

[snowy101]

UPDATE.

 

I contacted Amazon on the link provided by Bankfodder & they are sending out a new set of headphones to arrive on Wednesday, that is excellent & speedy customer service .

 

Well done Amazon .

[BankFodder]

Yes, Amazon are very good.

 

Don't forget to send off the broken one as quickly as you can with the label which I'm sure that Amazon have provided to you. If they do receive the old one back within – I think 30 days – then they will bill you for it.

[snowy101]

Yes Bankfodder, they have sent me a free post label to print off & return the broken headphones within 30 days, i will use the incoming packaging too:wink:. Thanks for your help .

[theronstar]

Just for further information you can contact the manufacturer when things go wrong. Be sure to keep your proof of purchase though. Without them it can be very hard to get help from your manufacturer!