Default Notice challenge Lloyd's admit didn't send a default notice

[cdmonkey]

I have been trying without success to challenge a Lloyd's bank default from 2010.

 

After 2 years of letters Lloyds have finally replied and told me they didn't actually send me a default notice but its all ok as they sent a solicitors letter instead .

 

This seems off to me and i smell a large rat

 

They also sent me a cheque for £50 as a gesture of goodwill !!

 

Any advice on the next steps ?

 

The debt is fully repaid and just trying to clear my CRA file

 

thanks

[fkofilee]

You should tell them that the default should be removed if a DN wasnt sent

[citizenB]

It is my understanding that they should not start reporting defaults on a credit file unless or until they have issued a Statutory default notice.

 

A solicitor's letter doesn't comply.

 

Have you made a formal complaint to LTSB head office ? If so and they have provided a final response, you can escalate your complaint to Information Commissioner and/ or the Financial Ombudsman.

 

Sadly, I don't think either of them will provide the result you are looking for

[fkofilee]

antonio.osorio@lloydsbanking.com

 

There you go, that should help you with your problem. Drop him an email.

[Conniff]

There are lots of threads on here about debt collectors and most posters give them bad versions of their name and call them bottom feeders. Sometimes I wonder if the banks aren't even lower, they really don't care and seem to get some perverse enjoyment from doing this sort of thing.

I think they are trying to say 'we are the king pin' but they really aren't.

[cdmonkey]

Hi

Yes this letter is in reply to my formal complaint to head office.

 

I plan to reply saying "thank you for admitting you have not issued a Default notice and as such i require it be removed from all CRA's immediately"

 

Is that the right approach ?

[citizenB]

I think you will have no end of problems trying to convince LTSB that they have behaved badly and contrary to their obligations.

[cdmonkey]

Just a quick update on this , I finally went to the Financial Ombudsman and they made a ruling as below:

Lloyds have agreed to the following after the ombudsman said they had not acted correctly but he could not over turn the default as such

putting things right

As it stands, Lloyds have offered to do the following to put things right:

- Record the default from February 2010 rather than August 2010. That will mean the default is off your credit file after February 2010.

- Refund the £17 account fee between November 2009 and August 2010 (when the fees were stopped). That will come to £170, plus 8% statutory interest.

- Offer an extra £150 for the inconvenience caused.

 

It pays to be persistent, and shows the Banks are being held to account just a little