German repairs to tablet

[mr_mastiff]

My Lenovo tablet developed a problem

 

 

I was not sure if it was software or a hardware problem as at times

 

 

my Tablet would not do the things I was telling it to do and at times the screen did some very strange things.

Still under warranty

 

 

I rang Lenovo who suggested a factory reset, which I did but the problem remained.

 

 

They then said that it needed to go to the nearest repair centre which is in Germany.

it was picked up and sent via courier.

 

 

It took three days to get to the centre where it was assessed for one day and is now being processed which as been going on for about 10 days.

 

 

I keep checking on their website as to the status of my tablet but as of now still no change.

 

 

I was talking to my friend about my problems and he told me he had a problem with his Dell laptop

and that was in Germany for the second time with problems!

 

I cannot work out the economics of sending items to be repaired in Germany!

 

 

It surely must be a very expensive way of doing the work.

 

 

Anyone have any idea why they are doing this?

[unclebulgaria67]

My Lenovo tablet developed a problem

 

 

I was not sure if it was software or a hardware problem as at times

 

 

my Tablet would not do the things I was telling it to do and at times the screen did some very strange things.

Still under warranty

 

 

I rang Lenovo who suggested a factory reset, which I did but the problem remained.

 

 

They then said that it needed to go to the nearest repair centre which is in Germany.

it was picked up and sent via courier.

 

 

It took three days to get to the centre where it was assessed for one day and is now being processed which as been going on for about 10 days.

 

 

I keep checking on their website as to the status of my tablet but as of now still no change.

 

 

I was talking to my friend about my problems and he told me he had a problem with his Dell laptop

and that was in Germany for the second time with problems!

 

I cannot work out the economics of sending items to be repaired in Germany!

 

 

It surely must be a very expensive way of doing the work.

 

 

Anyone have any idea why they are doing this?

 

It will be some massive factory run by an outsourced provider, where they check a laptop for about 10 Euros. It therefore makes it cheaper to ship it to and from countries around Europe, than each country having a different arrangement.

 

Probably on its way back on a slow ship across the channel.

 

Something to check when buying a laptop i.e where any repairs are done