Help! Daughter trying to help pensioner Mother reclaim missold PPI LPF

[kathleenhall]

Hello, I am brand new to this forum so please excuse my lack of knowledge.

 

My mother is a pensioner who was missold PPI from Littlewoods on a credit card years ago. (Barclaycard?)

 

She has no documentation for this currently.

 

What I'd love to find out is

 

1) How do I make a claim/Who do I need to contact or address a letter to?

2) What proof/documentation would I need to do so?

3) Is the process very complicated, would I be better going through a company to do it for me or is the percentage they usually take too much?

 

Sorry if I sound completely clueless, as indeed I am I'm afraid!

 

Thank you so much in advance for any help.

[dx100uk]

Sar to the lender

 

Dx

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?387306-Full-Subject-Access-Request-**Updated-January-2015**(1-Viewing)-nbsp

 

Send the SAR as advised by dx in the post above this. You will need to enclose £10.00 which is the statutory fee - the company has 40 calendar days in which to provide the data for you.

 

You send the request to the Lender's registered/head office address - obtain at the very least a free proof of posting from the post office.

 

Once you have all the statements, then you can complete one of our spread sheets - download the complaint form from the FOS website and then write to the Lender asking for your Mother's money back

[citizenB]

You do not want to use a claims company, they will take up to 20% if not more of the money that is rightfully your Mother's.

 

All it takes is a little bit of time, patience and some help from CAG and you CAN do this yourself.

[kathleenhall]

Thank you all so much. I'll get posting off the letter requesting the information and then take it from there. Thanks again for your responses.

[citizenB]

When you have the data, come back and let us know and we can point you in the right direction for the next step