Scs nightmare

[Sharon45]

Paid cash for 4 pieces of furniture was offered discount if I paid in full there and then signed order but sales person didn't explain about cancelling terms now found out I can't cancel area manager for Scotland says he will not refund and my order is made its ment to be bespoke don't see how that can be made in a week he also says if I contact ceo by recorded delivery it will go straight to him help I have paid £950 any advice would be appreciated

Edited June 29, 2015 by Sharon45
No ones giving advice

[ericsbrother]

If you paid cash then that should mean that you take the goods away or they are delived from store at an agreed time. If you paid what is essentially a full deposit for something then you can cancel the contract under the normal terms. The items are not bespoke, they ate bog standard chairs and sofas that come out of someone else's factory.

David Knight is the CEO of the group address is 45-49 Villiers St Sunderland SR 1 1HA

Tell him what has happened and say tha your rights of cancellation have been deliberately denied by the area manager and that you expect him to either put matters right or you will be following up the letter with a letter before action and a county court claim to recover your monies as there has been misrepresentation by the salesman and the manager..

[ericsbrother]

I note that they were reported as a dormant company for the last year's filing. Ask them if this is a sign of taking your money and doing a runner.

[ericsbrother]

David Knoght is also a director of the parent company, A share & sons Ltd, of the same address.

[kris120383]

Old post wanted to know how you got on, How much cash discount did you get ?? %

 

 

I am an ex employee of this company many years ago and the contract is very tight.

 

 

Your furniture is made to order to your requirements and therefore you lose all cancelation rights, there is no cooling off period in store, You better be 100% certain of what you want before you order,

[ericsbrother]

they may be made to a specific time but they are not made to order in the sense that the customer does not make the specifications, they merely choose something in a showroom that ScS doesnt actually have in stock. there is abig difference between bespoke and not made yet.