Bought car exhaust on eBay, Didn't fit, sent back for refund, no more comminication.

[JoeyJoeC]

Creating this post as a just-in-case if things don't turn out right.

 

The car exhaust was brand new, the seller seems to sell a lot of them. It came, we took off the old exhaust (at the cost of my arm dislocating! ). Then it became apparent that the new exhaust didn't fit on to the manifold, I took many pictures with proof, also of the mountings in the wrong place.

 

The seller first told me to bodge it to make it fit, but eventually agreed to a refund, and that he would arrange for APC to collect it. Seemed genuine enough.

 

They collected it Friday, but now the seller doesn't respond to any messages.

 

It could be that they haven't gotten around to opening the box yet to inspect before issuing a refund, but I'm getting worried as the response time was very fast up until now.

 

I can't open a case with eBay as that functionality no longer exists with them, I merely have to request a return and post it back, however I cannot do this since it's already been collected.

[JoeyJoeC]

I opened up a return with eBay, and have had a message from the seller. "Sorry you had a problem with the item, please send it back to us". Sounds like they are going to pretend It hasn't been sent back.

[silverfox1961]

Hi

Are you sure about the Ebay resolutions? I can see they are still active although you do have a time limit to do a claim

[JoeyJoeC]

It seems that as they are a business seller, the only options are to request a refund, there isn't an option to open a case with the seller.

 

I went through the resolution center, it said I have a return already open, and that I need to send the item back. They already have it!!

[SabreSheep]

Do you have any receipt form the courier?

[JoeyJoeC]

Do you have any receipt form the courier?

 

Nope. It was pre-booked by the seller.

[JoeyJoeC]

I sent another message to them to say it had been collected Friday. They said they will refund it when they get it.

 

Could be just a super slow delivery service.

[MaxxPower]

Did the courier not give you any kind of collection receipt/paperwork to confirm it had been collected?