@npowerhelp Yet another tale of woe from an NPower customer.

[Mat-H]

Yes that's pretty much what i thought you were alluding to reading between the lines in your previous post....

i can recall records of all my payments to them, bit of a rigmarole but i can do it... so they're going to need to cross reference with their figures naturally..... yet another reason for me to issue an SAR.

I'm also going to get an accountant to independently go through theirs and my figures too.

Thanks for that info though..... much appreciated as always!

[batman1956]

[ATTACH=CONFIG]56687[/ATTACH]For anyone wondering what is meant by a bill reversal this is something like the flow of the account.

 

Now for the question, is this flow chart ending with a debit or credit?

[Eversir]

For a portion of time, I think that is what happened to our account too. Although the bills were seemingly cancelled the same day they were generated:

 

http://www.consumeractiongroup.co.uk/forum/attachment.php?attachmentid=54392&d=1416419529&thumb=1

 

Mat - if you haven't done so already, you should request a statement of account from Npower (seperate to your SAR). It can be requested over the phone if you wish to speed things up. Just record the call. All being well (ha!) you should get it in a few days time.

[Mat-H]

Hey guys!

 

Not been too well the past few days... not too good right now actually but thought i better check in here and with N(o)power.....

 

OK today they posted a bill for THIRTEEN GRAND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

It's been reversed too but......................??????

 

Keep it up Np.... it just adds fuel to the fire and gives me yet more evidence and ammunition for what i'm starting to see is going to be the inevitable court case.....

[BankFodder]

Hey guys!

 

Not been too well the past few days... not too good right now actually but thought i better check in here and with N(o)power.....

 

OK today they posted a bill for THIRTEEN GRAND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

It's been reversed too but......................??????

 

Keep it up Np.... it just adds fuel to the fire and gives me yet more evidence and ammunition for what i'm starting to see is going to be the inevitable court case.....

 

We'd love to see this bill. Please would you post it up.

[Mat-H]

HI again guys.... sorry i've not got back sooner.... i'm really struggling with illness at the moment but i noticed i had a couple of replies so i thought i better come on and reply.... many thanks for your replies by the way

 

Ok the 13K bill was an 'error' apparently but has now been rectified.... the question that raises obviously is if they can make a mistake like that then what other mistakes have they made?

 

I have now asked for a statement of account and my SAR request went off last week... i've been told that the 'correct' amount has now been calculate..... kinda hard really without the old meter but i'll get into that another time, and it is now under 3K.... it is now supposed to be with the back billing team to see 'if it qualifies'.... wel as i've not used anywhere near 3k's worth of juice in a 12 month period it CLEARLY meets the criteria......... but...... pfffft........

[Mat-H]

Hi again guys!

 

Sorry i've not been more active..... arthritis and all that.... the sun is helping a bit though and so is the email i recieved from the exec complaints dept earlier today..... they are now asking me for a final settlement of wait for it................

 

 

 

 

 

 

£300! yes THREE HUNDRED quid!!!!

 

I need to ring them again tomorrow of course to finalise this but i KNEW i was right!

 

Will post again once we've crossed the t's and dotted the i's...... i think i'll hang around this place too as i'm sure i won't be the last to go through this and if i can help anyone else.............

 

I'm off for some sun now!

 

THANKS GUYS!!!!!

[Eversir]

Are they using the language "Gesture of Goodwill" anywhere or are they actually admitting fault?

[Mat-H]

Hey Eversir!

 

Thanks for the reply m8

 

No they've not used any language like that so far and YES they HAVE actually admitted that it is indeed their fault.... not in so many words.... yet!

 

I DO have hours worth of recordings though where they DO admit culpability, i've found through personal experience AND with the help of you guys how to communicate with these people and to take charge of the situation...... bloody hard work though! and hard work none of us have asked for or deserve to be subjected to!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

I need to speak with them again tomorrow to clarify of course.

[Mat-H]

Update:

 

 

Just got off the phone with np and they have accepted MY terms now....

 

I said i was willing to give them £200 to clear any balance and start from scratch but also i require a written apology from one of their directors, the contents of the SAR i ordered and the letter from the director outlining the situation just in case their psychotic computer decided to issue debt collection against me so i can just fax it back to them or the police if a DCA comes knocking..... they agreed :wink: