bayv asked for fake signature

[thebreakman]

Hi

 

I ordered some sofas from buy as you view.

 

 

When it came to them being delivered

I arranged it for a day when I was off work

as I had to - the agreement due it being in my name.

 

 

They never turned up!

They turned up the next day surprising the missus.

They brought the sofas into the house and asked where I was as I needed to sign the credit agreement,

the missus told them I was at work (which I can prove I was)

and explained that they were supposed to arrive the day before as arranged.

 

 

Instead of rearranging the bayv guy told the missus to sign the agreement,

so she went sign her name.

 

 

The guy stopped her and said 'No sign your partners name, as long as it looks as though he has signed it that's good enough!'

 

 

So she naively did.

 

 

There was three blokes in the room so I suppose she felt a bit wary when it happened the way it did!

 

 

Surely this is wrong?

[citizenB]

I would say yes, this is wrong. I imagine they require YOUR signature to prove that you actually took possession of it should there ever be a dispute.

 

If you want to put in a complaint about it, then you need to send your letter to their Head/Registered office and head your letter formal complaint. Send by a tracked method.

 

Although I don't really know what you hope to gain from this ?

 

Do have a read of our customer services Guide before making contact - this is highlighted in red, in my signature below.

[thebreakman]

Hi, thanks for the reply

 

I am just annoyed in the way they obtained. A dodgy signature which is not mine

and I haven't even been given the terms of the agreement.

 

 

Although they are charging me for insurance when I provided evidence showing that my home insurance covers hire purchase goods.

 

 

I did contact their cs by phone, letter and email,

 

 

but they seem very reluctant to reply as long as the payments are still leaving my bank account!

[citizenB]

You do not require their insurance if you have Home Insurance. So it might well be worth the complaint to their Head office. You could just happen to mention the signature issue as well.

[BAYV]

Dear thebreakman,

 

Could you please email elaine.mockler@bayv.co.uk with your details and she will look into this for you. Elaine is the Customer Service Director ay BAYV

[Conniff]

Have you emailed them ? Have they gagged you to stop you coming back and telling us about it ??