Citi card - PENALTY AND Cardholder Repayment Protection reclaiming

[plastered]

I have had a reply from Citi Financial regarding credit card PPI mis-selling.

 

 

I have 2 concerns.

 

1. Card Protection Policy (CPP) was included in application,

they have admitted this was mis-sold and as this was paid before Jan 2005 they have sent me a cheque for £86 ,

a refund of premiums plus 8% interest. SHOULD I CASH THE CHEQUE???

 

2. regarding mis-sold PPI, they are not upholding my complaint. stating reasons .

 

"Whilst we do not accept all of your allegations

we do acknowledge that there may have been flaws in our sales process.

 

 

However, despite this I am not persuaded that any of these sales failings would have affected your decision to take out the PPI policy.

 

 

This is because, taking into account your circumstances at the time of the sale which are disclosed in your questionnaire ,

it is clear that you had no other means at the time of protecting your loan repayments.

 

You stated in section D.5 of the questionnaire

that you would have received no pay from your employer if you were off work due to an accident,

sickness or if you were made redundant.

 

 

You also stated in section D.6 that you did not have any other means of making your repayments

if you were unable to work through sickness, accident or unemployment."

 

SHOULD I ACCEPT THIS DECISION ? WHAT IS MY NEXT STEP??

 

I value your opinions as this is my first experience with this process.

[dx100uk]

did they ask you these questions at the time of the sale?

 

 

if not, then they cant retro decide its good for you!

 

 

dx

[plastered]

no I don't believe they did ask me these questions,

 

 

although I have a copy of the original application form which shows I ticked the box opting for ppi..

 

 

. whats my next course of action???

 

 

I have no idea of this process and don't want to say the wrong thing to jeopardise my claim.

[dx100uk]

looks like you already did say the wrong things................

hence you gave them a get out

 

 

tell us about when/where you took this out

 

 

why is the box 'ticked'? by you ?

 

 

dx

[plastered]

i cant truly remember but I have ticked the box opting for ppi, and I filled out the questionnaire as best I could. what should I do now??

[dx100uk]

not a lot I don't think

 

 

the issue here is you've shot yourself in the foot by [quite rightly?] putting the truth

about your employment status in the FOS CQ

 

 

it amazes me you can remember those details but not how. where and when you signed up for the card...

[theoldrouge]

what reasons did you actually give to citi in your complaint as to why the ppi was misold to you?

[plastered]

what reasons did you actually give to citi in your complaint as to why the ppi was misold to you?

 

hi theoldrouge,

following advice I gave the following reasons on FOS form:

 

I now believe the insurance was unsuitable for me as I was in part-time employment (approx 20 hours p.w.)

at the time I took out the policy and was not made aware of the specific exclusions relating to unemployment cover.

 

•It was not explained to me that the policy premium would be paid upfront as a single premium and would be added to my debt and attract interest

 

The advisor should have told me the full cost of the insurance so that I could tell it was affordable.

 

•I was never asked if i had any other insurance which could cover the loan •

 

I wasn’t told that I could buy PPI from another company.

 

My husband at the time was unemployed which i informed to the advisor.

 

what is your advice?

 

 

thanks in advance .

[plastered]

not a lot I don't think

 

the issue here is you've shot yourself in the foot by [quite rightly?] putting the truth

about your employment status in the FOS CQ

 

it amazes me you can remember those details but not how. where and when you signed up for the card...

 

hi, dx100uk,

 

I don't follow,

 

 

I just filled out form as best I could from memory.

 

 

could you please explain about the employment status??

 

 

I am totally confused regarding all this!

thanks in advance

[dx100uk]

as post 27

 

 

they cant now use those as an excuse to refuse you!

 

 

if they were not asked at the TIME OF THE SALE

 

 

they retrospectively cant use them to refuse you a reclaim

 

 

dx

[theoldrouge]

Do you have a copy of the ppi t&cs at the time of sale?