Apple iPhone 5c dodgy update!!

[Tink_2010x]

Evening all,

 

Decided that I would do my new update on my iPhone 5c last week and 2 days later the phone completely broke! Phone is 12 month old and was 9 days out of warrenty when it broke.

 

Took it to Apple, not very helpful at all! Told me its a hardware fault and charged me £199 for a replacement. I really needed my phone so paid it! Was sat across from a lady who was in the same boat, did the update and was being charged £199 also.

 

Can they really get away with this? My phone was working absolutely perfect until their bloody update!

 

Not sure who to contact - is it worth it? Any advice would be appreciated.

 

Thanks, Rachael

[renegadeimp]

Ignore the warranty. You have much more time under UK law. Get a full complaint in to apple, tell them it was their update, and tell them if you do not get a full refund, you will comment legal action. DO not mention court unless you are fully prepared to see it through to the end, win or lose.

[Tink_2010x]

Oki doke. Think I might go down the email route first. i don't really know much about UK law etc but can always read up on it.

 

The staff in the shop were just ignorant, wouldn't even listen. It was basically pay £199 or go away were really busy!

 

Thanks for your advice though.

[renegadeimp]

Make sure you head the letter as a formal complaint. Address it as high up as possible. NOT to their Customer services department, as they will fob you off.

[MaxxPower]

Where did you buy the phone from? Directly from Apple or elsewhere?