faulty goods not fit for purpose, already replaced but broke again, fed up ****Resolved****

[asdanemma]

Hi, we spent 430 on a lay z spa Monaco hot tub. We bought it in may and it was delivered 25 th June. We've since had to replace the whole pump thrift lay z spa warranty and now it's gone again. We're feed up as we go outside to use it and it's not working. We have spent loads looking after it, correct chemicals cleaning etc.

Can we take back to argos. Want money back

Thanks

[rebel11]

Hi asda

 

How did you pay for it?

[asdanemma]

Debit card, looking at charge back if not successful in my complaint to argos and their chief executive

[rebel11]

Was it Visa Debit?, then you might be able to carry out a Section 75 claim. You have 120 days to carry out a Chargeback, so you are out of time. You could complain under the SOGA 1974.

 

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

 

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

 

Debit card, looking at charge back if not successful in my complaint to argos and their chief executive

[asdanemma]

It was a visa debit card. Don't I have 120 days from when first breaks down??

[rebel11]

I believe 120 days from purchase for a Chargeback. The Which info is wrong. Contact your card provider. You might still be able to make a Section 75 claim, contact them.

 

It was a visa debit card. Don't I have 120 days from when first breaks down??

[asdanemma]

Fair enough. With regards to s75 can you do that on a debit card??

[rebel11]

Check with your card provider. Visa Credit Cards, some Visa Debit cards maybe.

 

Fair enough. With regards to s75 can you do that on a debit card??

[asdanemma]

Full refund from argos after quoting my rights

Thanks for help

[rebel11]

Well Done asda.