EDF energy

[billybobynumeroduo]

Hi there,

 

I have moved out and I put EDF on notice that I will be cancelling my direct debit for £45 a month.

I was living in a two bedroom flat.

 

I moved in March 2012.

I have requested a full breakdown of electricity used from then to date (moving out).

I have yet to receive a response.

 

I cant believe that I have been so naive to pay £45 direct debit for so long and not even question the bills,

for example maybe 3 months I have been away and not even present in the flat, but still paying the £45 regardless.

 

What I want to get to the bottom of is whether they owe me money as I must have overpaid surely.

(I imagine this happens alot, as direct debit seems to be the preferred method of payment with all companies)

 

to top it off having sent my letter cancelling my account,

 

 

EDF customer service advisor has now sent me an email stating I owe £100 for the half year bill, which I find incredible:

 

A) this request for £100 is not even a bill just an email

B) I have already paid around £350 for half a year through direct debit

C) the email says pay within 14 days.

D) EDF have yet to respond to my letter asking for a full breakdown.

 

Is it me or is it a nightmare dealing with this company?

 

Please help!

[Conniff]

If you aren't registered to use them on line, do it here - https://my.edfenergy.com/myaccount/login

 

 

You can now put in your meter readings and will get a full account of your account as it stands either in debit or credit.

[raydetinu]

try phoning, they will be able to give account status straight away.

then confirm it back to them, in writing if it is ok that is!

[billybobynumeroduo]

Hi Conniff,

 

thanks for your response. Yep I have signed up and even though I pay £45 a month DD I still seem to be going over and having excess payments to be made on the account, is this normal?

 

I know someone who lives in a house twice the size and pays half of what I pay, maybe irrelevant.

 

Anyhow, I am not able to submit a meter reading to find what I currently owe, possible due to me informing them I am closing my account.

 

Regards

 

BB

[dx100uk]

so you dont know the reading upon moving in and then moving out?

 

 

dx

[raydetinu]

you need to speak to them and give your details; you still have an account, even though you stopped DD;